Kenneth Zhang

Experience

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  PT. Erajaya Swasembada, Tbk.

  Mar 2012 - May 2014

  Store Manager

  As a store manager my main job is selling and giving advice to my customer, there’s a target that i need to achieve on every month and working under pressure is a common

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  PT. INFOMEDIA NUSANTARA

  Sept 2014 - Jun 2023

  As client relation manager I handle contact center one of the biggest telecommunication companies in the world, Telkomsel (GraPARI).- Build good relationship with client, provide what client’s need and exceeded their expectation.- Manage more than 100 customer service and monitor their performance.- Join some discussion with board of director to make a better step in the futureTeam Achievement :- Best GraPARI Telkomsel 2023 Represented by GraPARI Surabaya- Best GraPARI Telkomsel 2022 Represented by GraPARI Sidoarjo Show less After 2 years as customer service and promoted as team leader for 1 year, i got a chance to become supervisor for GraPARI Telkomsel. As supervisor my concern is- Responsible for productivity and actions of my team- To achieve sales and service target- Build a good team work and create some strategy to increase profit and good things for the company- Control everything in my officeTeam Achievement :- Exceeded sales target every month- Awarded as Branch with excellent customer satisfactionPersonal Achievement :- Best Supervisor in Asia Pacific 2019- Best Supervisor Telkomsel in Indonesia 2018 Show less

  • Client Relationship Manager

    Sept 2021 - Jun 2023

  • Supervisor

    Sept 2014 - Sept 2021
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  PT Infomedia Solusi Humanika (ISH)

  Jun 2023 - now

  Operations Manager

  Oversee operational activities at every level in my department to ensure the KPI and payroll process of more than 3000 outsource employee that spreading all around nation, i also strategizes process improvement in order to make client satisfy and extend the contract with our company.