Experience

• 

  Pizza hut

  Oct 2004 - Dec 2012

  Staff member
• 

  Spectec

  Dec 2012 - Dec 2021

  - Define clear project documentation to outline customer requirements & technical solutions.- Reporting on project milestones to both internal and external project stakeholders.- Time management of multiple projects of varying scale under my control and assisting on other project related work.- Manage risk throughout the project life cycle. - Identifying and recording issues relating to the project, resolving these so there is no delay with project milestones. - Handling project change requests, referring back to stakeholders for sign off, and incorporating this into the project timelines. - Forecasting project deliverables to ensure steady revenue recognition. - Involvement with the training of new members of staff, managing any issues they have and being responsible for their work until they are ready to accomplish the role outside of training.- Providing technical pre-sales services to aid the business in winning key customer bids.- Managing programmes of work with the top 20 customers.- Travel to provide onsite assistance where required. - Create bespoke training sessions for customers and deliver these alongside any standard training. Show less - Aid customers by offering support for SpecTec software and giving appropriate advice within a timely manner based on the SLAs.- Performing root cause analysis on all issues raised.- Resolving the issues raised and if unable to resolve, liaising with other areas of the business to resolve. - Make accurate recordings of all issues raised across all SpecTec customers. - Provide a monthly status update on the amount of cases raised, resolved and outstanding. - Displaying an open and honest attitude to build a strong relationship with customers. Show less

  • Project Consultant

    Mar 2014 - Dec 2021

  • Support Consultant

    Dec 2012 - Mar 2014
• 

  Cassie (syrenis ltd)

  Jan 2022 - now

  Technical project manager