Experience

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  Constellation schools

  Aug 2015 - Aug 2016

  Technology integration coach

  • Organized and conducted system-wide professional development training at conferences and monthly staff meetings, including materials for staff, teachers, parents, and the community.• Developed and delivered tailored technology training sessions for staff, evaluating new technologies and vendors to implement solutions aligned with school requirements.• Integrated diverse software systems to optimize operational efficiency and streamline processes, while also collaborating with teachers to enhance lesson plans. • Provided comprehensive technical support and troubleshooting to ensure optimal functionality of educational technology tools, including computers, SMART Boards, and cameras for teachers and students. Show less

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  Albert einstein academy inc

  Aug 2016 - Apr 2017

  It coordinator

  • Implemented and trained teachers/staff on software that enhanced lessons or office needs. • Delivered comprehensive technical support and repairs for computers, devices, and VoIP phones. • Managed and maintained the school's firewall to ensure a safe and optimized learning environment by blocking inappropriate websites and apps, meeting overall security standards. • Served as the project manager for the installation and management of the high-speed internet, firewall, and VoIP phone service, contributing to seamless operations and student state testing. Show less

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  Nee law firm, llc

  Nov 2016 - Dec 2019

  Director of it & marketing | paralegal | assistant office administrator

  • Aided attorneys in client interviews, developed innovative solutions for diverse problems, organized files, and prepared legal documents for timely court filings within different Ohio court systems. • Handled daily contract preparation and communication with national dealers, effectively providing ongoing status reports and maintaining clear communication. • Served as the administrator and architect for Microsoft Office 365, delivering technical troubleshooting for software issues and establishing accounts for staff members. • Created client profiles in CLIO, effectively contributing to accurate recordkeeping.• Managed the firm’s website, and social media accounts, ensuring timely updates and optimal functionality.• Installed and configured the Fortinet firewall system, set up VPN access for remote work, and optimized VoIP phone features.• Upgraded and maintained computer hardware, including HDD to SSD swaps and RAM upgrades. Show less

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  Commutair, llc

  Apr 2017 - May 2018

  It support specialist

  • Ensured smooth onboarding and offboarding processes by managing account creation or deletion in Active Directory, Office 365, proprietary software, etc., maintaining data integrity and security.• Independently managed after-hours operations, executing critical tasks for uninterrupted workflows.• Directed complex technical issues to relevant upper-level departments, optimizing problem-resolution processes and minimizing downtime caused by network and proprietary software complications.• Conducted comprehensive inventory management for all company computer devices, accurately tracking device movements and ensuring efficient allocation across various departments. Show less

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  American airlines

  Oct 2019 - Nov 2021

  Customer service agent

  • Worked directly with customers proficiently utilizing QIK reservation software for their check-ins, accommodation assistance, and international flight documentation verification. • Managed aircraft deboarding and boarding procedures, delivered public announcements and supported the flight crew as needed.

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  Glassdoor

  Nov 2021 - May 2022

  Senior content & community specialist

  • Provided high-quality client support through Salesforce, addressing technical and non-technical inquiries directly from Glassdoor users.• Utilized Salesforce to process escalated cases from offshore teams, consistently facilitating efficient resolution and contributing to client satisfaction.• Triaged cases to appropriate departments such as legal, sales, and fraud, optimizing response times and resource allocation.• Collaborated with team members when moderating difficult user reviews to strategize, and implement, best practices for customer success while maintaining the integrity of Glassdoor's Community Guidelines. Show less

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  Kasasa

  May 2022 - Jul 2024

  Contract specialist
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  Foodchain id

  Jul 2024 - now

  Contract administrator