Experience

• 

  System solutions

  Mar 2020 - Sept 2020

  Information technology service engineer

  Managed LAN/WAN networks to provide secure connectivity across multiple locations. Oversaw Windows Server environments, ensuring high system availability through updates and maintenance. Strengthened cybersecurity by implementing firewalls and conducting regular audits.Streamlined first-line support for end-users, reducing resolution time for system access and connectivity issues. Played a key role in planning and executing network upgrades that enhanced performance and reliability.Achievements: • Reduced recovery time by 30% through optimized backup processes. • Improved documentation, facilitating efficient troubleshooting and minimizing downtime. Show less

• 

  Plexonics

  Oct 2021 - now

  System and network manager

  As a System and Network Engineer, I played a pivotal role in managing and securing enterprise IT systems. Administered Windows Servers and implemented Active Directory configurations to enhance security and streamline user access. My contributions to AWS services, including EC2, S3, and IAM, optimized cloud infrastructure for performance and scalability.Key contributions include reducing system downtime by 25% through proactive monitoring and maintenance. Designed robust backup and disaster recovery solutions, ensuring business continuity with minimal data loss. Strengthened network security by configuring firewalls and VPNs, protecting the organization against potential threats. Delivered technical support to over 200+ users, maintaining high satisfaction rates and system efficiency.Achievements: • Migrated critical workloads to AWS, improving scalability and reducing costs. • Enhanced Active Directory management, increasing administrative efficiency and access control Show less