Experience

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  Nuance inc.

  Aug 2005 - May 2007

  Office manager

  •Assisted customers with every step of their painting experience with the organization.•Coordinated with vendors and subcontractors for customer contracts.•Improved the organizations efficiency by 20 % by sorting client contracts and the system for processing contracts.

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  Jk moving services

  Jun 2007 - Jun 2009

  Senior team lead

  •Facilitated the loading of moving equipment prior to the start of every job.•Organized plan of action for how the progress of a job would flow.•Coordinated the tasks to be completed with the clients.

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  Verizon

  Jul 2009 - Jan 2010

  Sales representative

  •Informed customers on options for residential services to them ensuring satisfaction.•Calculated monthly amount for services based on customer needs.•Promoted deals that individuals may not have been aware of.

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  Us army

  Jan 2010 - Nov 2015

  Network operations specialist/ senior member

  •Specially selected to be the organizations senior communications security handler supervising a group of 20 service members over a period of 3 years.•Improved productivity and efficiency by 40% by creating and implementing specialized training programs for communication security.•Mentored and trained future IT specialists.•Assist technical staff in resolving connectivity problems, and manage several networks.•Worked with Microsoft Active Directory for the creation, modification, and deletion of network user accounts and Microsoft Outlook E-mail accounts for over 25,000 Department of Defense employees.•Provided Information Technology communications to 200 clients by use of equipment valued at $500,000 Show less

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  Panorama - a continuing care retirement community

  Oct 2015 - Sept 2024

  •Develop, test, debug, and implement changes to software systems used by 1,600 users.•Access control user end setup for various software systems to include electronic health record system.•Build and develop company WordPress site.•Build and manage EDI file trading process with benefit providers. •Install, troubleshoot, maintain, disconnect, reconnect and upgrade cable boxes. •Troubleshoot and resolve daily issues for users including point of sale terminals.•Terminate cabling for Telephone, Coax, and Cat 6 lines .•Upgrade and maintain computers and IPads for 600 personnel. •Document assignment statuses through electronic work order system.

  • Analyst II

    Apr 2018 - Sept 2024

  • Communications Technician

    Oct 2015 - Apr 2018
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  Edmonton state bank

  Jan 2025 - now

  It support specialist

  •Generate and manage login credentials for multiple applications and ensure secure access.•Maintain system security protocols to safeguard data and prevent breaches.•Install workstations, information systems, and telephone connections.•Promptly address logged issue to decrease downtime.