Experience

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  Yourtek professionals

  Jan 1995 - now

  President, director of technical services, and many other hats.

  Built, Configured, Installed, Maintained and Repaired; systems, networks, wireless, voip, and printers, for thousands of residential and commercial consumers.Specializing in:• Hardware and software support and installation. • Maintaining local area network, servers, and communications connections to remote locations.• Installing network bridges, routers, switches, firewalls, and repeaters.• Installing Rack servers.• Advanced Troubleshooting Show less

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  Dalton corporation

  Jan 2001 - Oct 2008

  It maintenance system coordinator

  • Performed hardware and software support and installation. • Performed troubleshooting of computer systems and related equipment. • Performed routine maintenance on all types of computer equipment and printers.• Invented and oversaw schedules, resource allocation plans, and system test plans.• Diagnosed and repaired hardware failure, user errors. • Diagnosed and repaired application errors and network connectivity problems. • Investigated and resolved computer software and hardware problems. • Assisted end users with daily operational issues. • Assisted with special projects such as network cabling and plant operations. • Demonstrated ability to analyze, evaluate, and resolve hardware and software conflicts.Achievements:• Designed, built, and maintained a fully functional maintenance information system. To coordinate, prioritize and manage work requests. Show less

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  Finish line quick lube

  Jan 2003 - Jan 2004

  Assistant manager

  • Directed and coordinated the activities of employees engaged in production andprocessing of goods. • Planned and established work schedules, assignments, and production sequences, to meet production goals. • Monitored and patrolled work area and enforced safety and sanitation regulations. Inspected materials, products, and equipment to detect defects and malfunctions.Achievements:• Designed and maintained program that tracked customers vehicle service, handled pointof sale transactions, and provided reports to management. Show less

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  Papa johns

  Jan 2003 - Jan 2004

  Shift manager

  • Monitored compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facility. • Coordinated assignments of cooking personnel to ensure economical use of food and timelypreparation. • Investigated and resolved complaints regarding food quality, service, and accommodations. • Tested cooked food by tasting and smelling to ensure flavor and quality conformity.Achievements:• Developed promotions and discounts to increase sales.• Motivated employees to enjoy work, thus improving performance and efficiency. Show less

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  West corporation

  May 2009 - Aug 2010

  Csr / it technician

  Worked with small group of Technicians to support several hundred call center computers and servers. Daily tasks included: • Provided support using Service Desk and preforming routine maintenance, and upgrades. • Improved processes and configured/designed SCCM Packages and deployment.Achievements:• Developed custom programs to assist Management with "hot seating" a way to determine if a system was currently being used, was available, and or not functioning.• Was designated liaison between management and technical team Show less

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  Ciber global

  Mar 2010 - Jan 2012

  Lead technician

  Headed a unit of 5 technicians to provide on-site, immediate support to a Fortune 500 company (ThermoFisher Scientific)Daily tasks included:• Delegating assignments and insuring customer satisfaction.• Advance troubleshooting (Level 3 support)• CA Service Desk Management and assigning tickets• Active Directory• Advanced Physical and Virtual Networking• Computer and Office equipment Repair, and Upgrading• Programming • Virus Removal, and Security.Achievements :• Excelled as Desktop support and was promoted to Lead Technician in less then a year. • Worked closely with thousands of end users to ensure issues we're resolved as quickly as possible so they resume their own projects. • Developed and programmed custom boot environments to assist technicians with Virus removal, and troubleshooting. Including PXE boot services on separate secured network for systems suspected of being infected to assist with cleaning, backing up and repairing systems. Thus improving turnaround 3 fold.• Discovered foreign cyber attack methods and neutralized threats. Show less

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  Pegasus laboratories, inc.

  Aug 2016 - Nov 2018

  Lan administrator

  Oversee day to day operations of all IT related equipment for company. Also monitor for security issues both locally and for parent company PBI/Gordon. -Developed PXE based system using CME routers to streamline installation process.-Initiated project to remove expensive T1 MPLS to use our own IPSec tunnels over more cost effective connections that increased speed, production, and redundancy.-Worked with vendors to improve quality of equipment and reduce costs.-Initiate and monitor training for personal in relation to security and provide results to IT Management. Show less