Experience

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  Us department of homeland security

  May 2006 - Jun 2013

  Computer specialist (i.t.)

  Worked as part of FEMA’s On-Call Reservist Staff, responding to both man-made and natural disasters. As an Information Technology Specialist, I resolved helpdesk ticket issues that included Network/LAN Systems support, password resets and updates to meet policy requirements. I have a thorough understanding of network, hardware and software issues. I provided maintenance installation of various computer software, all hardware components, and disaster go-kits. My work also included setting up local network connections, WAPs, manual setup and configuration of printers and other computer components. I have excellent customer support skills, which I used to provide first class end-user support and troubleshooting of various computer and networking issues. Show less

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  Centers for disease control and prevention

  Jun 2013 - Feb 2019

  It specialist

  My previous position functioned as a part of a Global Services Organization to provide off-site technical, troubleshooting, consulting and escalation support for Center for Disease Control (CDC) Employees in a professional manner.

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  Textio

  Feb 2019 - Feb 2020

  Information technology specialist

  - Provide extraordinary IT support to Textios across the company, ensuring they have what they need to be productive and happy. - Diagnose and resolve issues with the variety of technical systems used by employees and powering our office space: MacBooks, mobile devices, videoconferencing, A/V systems, phones, and network.- Collaborate with our People team to ensure new employees have a seamless onboarding experience through laptop and account setup.- Administer the core set of identity, communication and office IT services used by Textio employees. We are an all-Mac company and use technologies like Azure Active Directory, Jamf, Meraki, and SonicWall as the backbone of our IT infrastructure. Show less