Levert Banks

Levert banks

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location of Levert BanksDecatur, Georgia, United States
Followers of Levert Banks274 followers
  • Timeline

  • About me

    Information Technology Specialist

  • Education

    • Stephenson high school

      -
    • Savannah state university

      2007 - 2013
      Bachelor of computer information systems computer science
  • Experience

    • Us department of homeland security

      May 2006 - Jun 2013
      Computer specialist (i.t.)

      Worked as part of FEMA’s On-Call Reservist Staff, responding to both man-made and natural disasters. As an Information Technology Specialist, I resolved helpdesk ticket issues that included Network/LAN Systems support, password resets and updates to meet policy requirements. I have a thorough understanding of network, hardware and software issues. I provided maintenance installation of various computer software, all hardware components, and disaster go-kits. My work also included setting up local network connections, WAPs, manual setup and configuration of printers and other computer components. I have excellent customer support skills, which I used to provide first class end-user support and troubleshooting of various computer and networking issues. Show less

    • Centers for disease control and prevention

      Jun 2013 - Feb 2019
      It specialist

      My previous position functioned as a part of a Global Services Organization to provide off-site technical, troubleshooting, consulting and escalation support for Center for Disease Control (CDC) Employees in a professional manner.

    • Textio

      Feb 2019 - Feb 2020
      Information technology specialist

      - Provide extraordinary IT support to Textios across the company, ensuring they have what they need to be productive and happy. - Diagnose and resolve issues with the variety of technical systems used by employees and powering our office space: MacBooks, mobile devices, videoconferencing, A/V systems, phones, and network.- Collaborate with our People team to ensure new employees have a seamless onboarding experience through laptop and account setup.- Administer the core set of identity, communication and office IT services used by Textio employees. We are an all-Mac company and use technologies like Azure Active Directory, Jamf, Meraki, and SonicWall as the backbone of our IT infrastructure. Show less

  • Licenses & Certifications

    • Global data protection and privacy

      Dell
      Oct 2013
    • Information systems security manager

      Fema
      Nov 2012
    • System administrator

      Fema
      Nov 2012
    • Information systems security officer

      Fema
      Nov 2012