Experience

• 

  Arjaan dubai media city

  Oct 2018 - Dec 2020

  Housekeeping attendant
• 

  Arjaan by rotana dubai media city

  Jan 2021 - Sept 2021

  Recreation coordinator
• 

  Adagio premium the palm dubai

  Sept 2021 - now

  . Assist with the implementation and achievement of departmental targetsand objectives, work schedules,budgets, policies and procedures.. Prepare daily management reports as required.. Ensure the Front Office Manager is fully aware of any relevant feedback fromGuests and/or other Departments as well as.. Checking and replying online guest feedback on several portals Ex.Booking.com,Expedia ,Tripadvisor.. Supervising Up selling scheme at the Front Office and work as part of theYield Management team to try and maximize revenue for the hotel.. Assisting and Monitoring the targets for loyalty program and Ensures loyaltybenefits are being delivered to the customer, as promised.. Support Team Members in handling Guest requests and enquirers to ensurea positive outcome. Show less . Supervise daily Reception operations including check in/out procedures.. Support Team Members in handling Guest requests and enquirers to ensurea positive outcome.. Drive sales revenues and promote hotel services and facilities for up-sellingopportunities.. Monitor the appearance, standards and performance of the Front OfficeTeam with an emphasis on training and teamwork.. Carry out shift handovers and brief team members as required.. Ensure all colleagues are kept up to date with hotel products and services. Carry on month end reports ,Guest experience scores,TD,Upselling,Statistics,Sparkels,Enrollments, Etc.. Prepare daily management reports as required. Show less

  • Front Office Supervisor acting Duty Manager

    Oct 2023 - now

  • Front Office Supervisor

    Oct 2022 - Sept 2023

  • Guest Service Agent

    Sept 2021 - Sept 2022