Experience

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  Saga incorporated

  May 2011 - Aug 2014

  Banquet staff

  • Develop vending routes of 50+ machines to ensure maximum customer satisfaction• Place weekly orders for vending products• Set up and monitor events according to group requirements and management direction• Deliver appropriate equipment for simultaneous off-site events in a timely manner

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  Bon appétit management company

  Aug 2014 - Mar 2021

  Operations manager

  • Directly responsible for the complete operation of the catering organization contracted to Hillsdale College• Manage an extensive team of over 30 individuals including salaried managers, supervisors, full-time employees, temporary labor, and student workers• Minimize labor costs utilizing lean, strategic, and creative scheduling techniques• Develop and enforce policies to enhance the customer experience and increase workplace efficiency• Oversee department financials including invoicing, billing, and cash handling procedures• Collect, communicate, and execute all event details and specifications for each event directly with clients including the development of custom menus and setups• Utilize Just-in-Time ordering processes each week for approximately 12 distributors while maintaining a minimal inventory• Build and maintain relationships with over 100 new and existing clients and vendors• Increase sales through promotional campaigns such as focuses on wine pairings, specialty table décor, and seasonal menu selections Show less

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  Hillsdale college

  Jan 2021 - Sept 2022

  Audiovisual event manager

  • Coordinate all aspects of events held at the Blake Center for Faith and Freedom, a replica of Thomas Jefferson’s Monticello in Somers, CT now owned by Hillsdale College• Record and livestream high profile speakers to the college’s social media accounts using advanced audiovisual equipment such as PTZ cameras, switchers, encoders, digital audio mixers, and DMX lighting boards• Liaison between the audiovisual department and all internal and external event hosts• Source, design, and purchase strategic on-brand event equipment including podiums, valet stands, bars, audio equipment, recording equipment, banquet chairs, and linen• Create to-scale floor plans using EMS software and designing custom event setups Show less

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  Old oakland golf club

  Sept 2022 - May 2023

  Director of hospitality

  • Successfully managed all aspects of hospitality operations, including food & beverage service, event planning, and guest accommodations, for an exclusive golf club.• Managed social media accounts and website content, ensuring accurate and timely updates and engagement with followers.• Conducted regular market research and competitor analysis to stay up-to-date on industry trends and best practices, and applied this knowledge to continuously improve the golf club's offerings and marketing strategies.• Executed marketing strategies and plans through various channels, with a focus on digital marketing, and successful increased brand awareness and visibility.• Developed and managed budgets for all hospitality-related departments, identifying areas for cost savings and revenue growth, and continuously monitoring performance to ensure financial targets were met.• Instilled a culture of excellence and accountability across all hospitality functions, driving performance and inspiring team members to deliver exceptional service to guests and members. Show less

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  Markey's

  May 2023 - now

  Lead event technician