Experience

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  Tesco

  Dec 2014 - Jul 2015

  Customer service dotcom click & collect

  Duties involved:- Assisting customers who arrived at out store to collect their online order.- Helping customers to load their groceries into their vehicle and answering any questions regarding the food or service we provide.- Dealing with complains, processing refunds, assisting manager and supervisor with daily task

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  Merlin entertainments plc

  Nov 2016 - Jul 2017

  Guest service host - admissions

  Front desk customer service, selling tickets to top 3 attractions in Sydney, SeaLife Aquarium, WildLife and Madame Tussaud’s Sydney.Duties involved:- Maintain an excellent customer service to all visitors.- Working as a customer service assistant enabled me to utilise my communication analytical and attention to detail skills through selling tickets to customers with different needs and wants.- Processing invoices / dealing with customers complains - Handling cash up to 10.000$/day Show less

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  Secret barcelona

  Apr 2018 - Jun 2018

  Business development intern

  Summer Internship at a start-up business in the heart of Catalonia. Tourism agency. We were a personalized, luxury and custom travel agency, we were working with private companies and direct clients.Duties involved:- Increase social media followers. Increase engagement with customers - Establishing new partnerships with different companies- Business & Product development. Targeting the English market- Website Design. Tours and Experiences- Organising different marketing strategies Show less

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  Tesco

  Nov 2018 - Aug 2019

  Customer service assistant

  Part time position, as a customer service assistant on one of the busiest Hight Street store in central Bedford. Duties involved: - Customer Service / Dealing with Complains / Cash Handling / Stock - Delivering excellent face to face customer service - Keeping the shop floor at the highest standards for our customers

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  University of hertfordshire

  Aug 2019 - Dec 2021

  Worked as a Study Abroad Coordinator focusing on different regions:- All outgoing Asia and South America - All incoming Erasmus + Students - Incoming TABSA Europe (Trans-Atlantic Business School Alliance) - Fee paying Students- Using Zoom Platform to coordinate Outbound mobilities - Using Outlook and Microsoft Excel on a daily basis - Managed over 200 Students , Inbound and Outbound Mobilities In addition:The European Buddy System Programme The Buddy System is an online platform matching international students and local students for a buddy programme. The platform, developed centrally, provides management access to local stakeholders responsible for coordinating the integration of incoming students. Handling study abroad enquiries, both in person and by emailsOrganising study abroad fairs on campusRepresenting University of Hertfordshire at partner institutions overseasOrganising visits by staff from partner institutions Show less Project Involved: The European Buddy System Programme The Buddy System is an online platform matching international students and local students for a buddy programme. The platform, developed centrally, provides management access to local stakeholders responsible for coordinating the integration of incoming students. Europe Week March 2nd to the 6th, 2020 Organising schedules to all KA103 and KA107 visitors. Organising all the events during the week such as; Quiz night, Welcome dinner, Buddy system sessions and the Research Forum. Organising Europe Week Fair (Where all UH European Partners will be represented by the visitors and or current exchange students) + the administration of Erasmus student and staff mobility activities Handling study abroad enquiries, both in person and by emailOrganising study visits for exchange students, in conjunction with ESN HertfordshireProduction of information resources and promotional literatureManaging the study abroad social networking sitesOrganising study abroad fairs on campusRepresenting University of Hertfordshire at partner institutions overseasOrganising visits by staff from partner institutions Show less

  • Study Abroad Coordinator

    May 2020 - Dec 2021

  • European and Study Abroad Assistant

    Aug 2019 - May 2020
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  Oxford brookes university

  Dec 2021 - now

  Global mobility & engagement officer

  - Engaging with different university stakeholders, worldwide partners and agents across different time zones. - Managing Erasmus + and Turing Mobility Budgets- Managing incoming and outgoing mobilities including Fee-Payers - Operating under strict European Commission and British Government Policies and Frameworks. - Working and collaborating with partners from across the world from Asia Pacific, North&South America, Middle East and Europe in order to provide a smooth student experience for both, incoming and outgoing mobilities.- Solving very complex tasks such as budget reporting, policy updates, meeting deadline and creating comprehensive reports and newsletters.- Developing new Marketing Strategies by working together with the Engagement Team and Global Recruiting Team to boost global engagement among Oxford Brookes students and promote the university at a Global Level in addition we work on how to tackle different markets from EU and Asia to Australia and India. - Working across multi-functional teams such as Legal Team, Accounting, operations, risk control in order to ensure a smooth and a risk-free process. - Working under extreme pressure and dealing with 5 to 10 different deadline a week. - Doing presentation, face to face meeting, speaking in front of very large number of people is compulsory part of the role. - The role requires a lot of attention to details, strong problem-solving skills and excellent verbal and communications skills. Show less