Balakrishna Thakur

Experience

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  Berkadia Commercial Mortgage LLC

  May 2012 - now

  Commercial Mortgage Banker

  • Managing a team of four members:• Guiding new hires through process orientation and mentoring.• Leading daily team meetings to maintain motivation and engagement.• Reviewing dashboards and providing constructive feedback for improvement.• Ensuring adherence to SLAs and timely submission of reports.• Collaborating with onshore counterparts to address escalations and inquiries.• Delivering training sessions, organizing teach-backs, team huddles, and refresher programs.• Implementing innovative ideas to enhance team performance.• Compiling weekly reports detailing team progress, challenges, and objectives for management.• Resolving queries and disputes related to documentation and legal language interpretation.• Proficiently managing Transaction Processing, Quality Control, and Reporting operations in alignment with policies, procedures, and regulations.Taxes • Establishing a tax service through Core Logic for newly originated loans:• Thoroughly validating loan and legal documents to ensure data accuracy.• Verifying Core-Logic provided parcel data against taxing authority websites to ensure compliance.• Regularly updating the system with parcel information and diligently monitoring for timely tax payments.• Engaging with taxing authorities to confirm the absence of delinquent taxes on any parcels.• Implementing a distinct process to oversee non-escrowed loans, preserving Berkadia's loan interests.• Utilizing a real-time web-based application to process bulk tax payments for multiple loans based on due dates.• Issuing delinquent letters to borrowers if any parcels have overdue taxes.• Compiling various internal reports for counterparts' review.• Executing disbursements via TAR application, ACH, wire transactions, and providing payment advice.• Administering TAR (Tax Amount Reported) procedures. Show less

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  Berkadia

  Mar 2024 - now

  Quality Specialist