Cassi Radcliff, PMP, CSM

Experience

• 

  Thunderbird Entertainment Center

  Oct 2009 - May 2014

  Manager on Duty

  Project managed several different renovaion projects, including requesting and evaluating bids, purchasing mateials, managed the progress of the construction, and liasion between general management and the contractor. I monitored and adjusted with department managers the staffing levels of the different departments on the floor. I maintained a working knowledge of all positons in the gaming area. I provided excellent customer service and resolved customer disputes. I identified issues within the operations of the facilities and worked to find appropriate solutions. I assisted with the evaluation of monthly promotions by analyzing data and sending findings to the general management. Provided staff with immediate answers to questions regarding customer care. Organized meetings between the General Manager and department managers and staff as needed, including agendas, and accuate notes. Show less

• 

  Oklahoma Tax Commission

  Jul 2014 - Jul 2021

  -Write internal policy for all aspects of the Agency.-Manage different types of IT projects, including enhancements to the current system, new applications, new processes/procedures, etc.-Official Agency OneLink Testing and Training Coordinator. I assist the OneLink project to test and implement updates and changes, create all training programs and documentation for the Agency, create Division specific training programs to assist the users to utilize the OneLink application to its fullest, schedule and monitor all testing for the applications, considered an expert user so all Agency questions flow through me, etc. Show less

  • Innovation Strategist

    Feb 2020 - Jul 2021

  • IT Project Manager

    Nov 2017 - Feb 2020

  • Administrative Programs Officer II

    Dec 2016 - Dec 2017

  • Revenue Compliance Officer II

    May 2016 - Dec 2016

  • Revenue Compliance Officer I

    Oct 2015 - Apr 2016

  • Revenue Compliance Examiner

    Jul 2014 - Sept 2015
• 

  Oklahoma Management and Enterprise Services

  Jul 2021 - Mar 2024

  Senior Project Manager

  Use Waterfall and Agile Project Management techniques to managed a variety of IT projects for the Oklahoma Transportation Cabinet. These projects include: infrastructure updating and installing, application development, SaaS implementation, etc.

• 

  Oklahoma Medical Marijuana Authority

  Mar 2024 - now

  PMO Director