Gina Grillo, PHR

Experience

• 

  DUKAL Corporation

  Jun 2018 - Aug 2018

  Product Management Intern

  • Researched competitor product lines and features and developed an Excel report to present to manager • Recorded detailed product information in Excel and packaged products for shipment • Conducted timely and meticulous data entry into spreadsheets covering various department-wide projects

• 

  Elitefeats

  May 2019 - Nov 2019

  • Developed an Internship Program for partnership with local universities• Crafted job posts through Indeed Employer using appropriate job description language, tracked applicants, led interview process for interns, and offered positions to 5 interns• Communicated hiring laws and market research results to leadership to improve recruitment processes and content development • Developed marketing content for graphics, blogs, newsletters, email blasts and social media • Trained and directly managed a marketing intern Show less

  • Intern Manager and Recruiter

    Jul 2019 - Nov 2019

  • Social Media and Email Blast Intern

    May 2019 - Jul 2019
• 

  DUKAL Corporation

  May 2019 - Aug 2019

  Marketing Assistant

  • Ensured Amazon Vendor Central accurately portrayed company product offerings• Conducted product research through key word analysis and used Excel to compile data • Organized trade show information to efficiently develop leads • Created a National Holiday campaign for social media that involved developing a collection of content to post on Instagram and Facebook • Analyzed market data and trends to develop essential product keywords

• 

  Quest Diagnostics

  Nov 2020 - May 2021

  Organizational Effectiveness Intern | Change Management / Learning & Leadership Development

  • Built 5 SharePoint sites as landing pages for HRBPs (leadership development, performance management, mergers & acquisitions, change management)• Designed training exercises and ice breakers to be used in the Quest Change Management Training Program for project managers • Created facilitator discussion guides to be used in the 12-month Quest Leadership Core program for managers and supervisors • Designed more efficient processes to be used regarding information tracking and logistics for the Quest Leadership Coaching Program • Analyzed leadership assessment feedback to determine growth opportunities for the organization • Joined DEI team and built a self-reflection training course on unconscious bias that launched to thousands of employees in the organization; contributed to a Communication Learning Channel with interactive trainings for employees Show less

• 

  Wayfair

  Jun 2021 - Aug 2021

  Talent Operations Intern

  • Took initiative and ownership over final deliverables for group internship project - designing a new furniture brand for college students and presenting it to senior leadership through a white paper and presentation • Identified a trend in employee FAQ’s regarding Intermittent FMLA/ADA and collaborated with team to develop a presentation addressing the process, how to use Workday, and all FAQ’s to be attached to approval emails to better the employee experience and increase productivity through the reduction of necessary meetings and email correspondence • Proposed and implemented a mandatory weekly meeting to improve team communication and streamline processes for ambiguous LOA cases• Collaboratively managed the processing of unemployment compensation claims, decisions, and hearings, approvals for Intermittent FMLA/ADA employee time-off requests, and employee benefits questions • Provided support and guidance to both internal stakeholders and employees with terminations and LOA questions• Assisted in the training and development of two interns for unemployment and LOA requests Show less

• 

  Quest Diagnostics

  Sept 2021 - Jun 2022

  Organizational Effectiveness Intern | Learning & Leadership Development

  • Researched and drafted content to be delivered during leader briefings regarding various monthly leadership development themes • Co-owned the transition and rebuilding of team SharePoint sites to an updated system version, exceeding expectations by completion within one week of anticipated three-month timeframe • Conducted and presented relevant research in the learning and development space (decentralized learning organizations, LSM maintenance best practices, learning in the flow of work, 2022 leadership trends); provided recommendations for incorporation into Quest’s L&D strategy and leadership programs • Owned administration processes for Quest's 12-month leadership development program for supervisors and managers; created a guide for managers based on monthly activities, courses, and key takeaways for participants' learning as well as discussion questions for managers to utilize during 1:1s • Proposed and created a centralized task list and event calendar for Quest's leadership development program to improve access, efficiency, and communication of administrative work which allowed tasks to become more organized and be completed in advance of deadlines • Completed benchmarking research and analyzed career progression among employees who utilized Quest’s Education Assistance program, which led to the presentation of compelling, high-level findings to senior leadership as well as the CPO presenting my infographic of data to 200 senior leaders Show less

• 

  Wayfair

  Jun 2022 - May 2024

  • Reduced unemployment insurance liability by approximately $2 million annually while maintaining a 97% annual win rate and 100% compliance, internal QA score, and UI integrity rates; created internal WIP tracker for better metric reporting• Led global discovery for department absorption of voluntary termination types – collaborated with stakeholders to determine current processes and analyzed findings to make recommendations and build standardized proposals, internal SOPs, process flow charts, HRIS ticket updates, and change management plans• Managed relationships with stakeholders to provide guidance on the unemployment insurance process, recommendations for appeal and hearing decisions, and metrics on financial results (built a UI FAQ website page and launched a metric dashboard in Looker Studio) • Collaborated with Payroll for unemployment Power of Attorney issues, unemployment tax account set-up, and claim wage information; led quarterly meetings to review unemployment results and process issues • Assisted with auditing and purging I-9s • Collected and presented extensive data on inefficiencies and concerns with unemployment vendor to team’s senior leadership, leading to a new assigned team within one week and reducing reach out time by 91%• Participated in EMERGE L&D Training Program and behavioral/case study interviews for Talent co-ops Show less • Identified compliance gap in termination processes, leading to the development, launch, and maintenance of standardized termination report templates and an internal termination report ServiceNow ticket to drive standardization; led change management efforts - templates were adopted for use across all business orgs within the U.S. improving UI integrity/legal compliance for litigation and reducing time to complete unemployment claims by 33% • Launched internal training SOPs (unemployment claims, I-9 re-verifications, internal mobility eligibility/compensation requests) and two external virtual training courses through Articulate 360 (I-9: 4.7/5 rating, 10% compliance increase; UI: 5/5 rating) • Led department absorption of compensation check ticket process from compensation team, saving team approximately 2 hours per week – facilitated all stakeholder meetings, created a project plan, and trained team internally • Implemented department-wide monthly DEI newsletters to increase team engagement • Launched employee survey (200 responses received and analyzed; recommendations provided to I-9 team) on I-9 experience and made updates to employee-facing I-9 website to improve process design which helped reduce ticket volume by 50%• Led management of unemployment workstream/internal mobility workstream and UI vendor management – drove process improvements by auditing and enhancing internal and external processes to drive cost-savings (increasing compliance from 95% to 100% and reducing TTR by 20 minutes/claim after identifying and resolving payment reporting inefficiency); responsible for monthly metric reporting to team • Trained, mentored, and coached four peers in unemployment claims process; built a claims escalation process for junior members Show less

  • Senior Talent Operations Associate

    Apr 2023 - May 2024

  • Talent Operations Associate

    Jun 2022 - Apr 2023
• 

  QualSights

  Jun 2024 - now

  Human Resources Manager