Lijo George, MBA, CCNP, VCP

Experience

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  Chicago Biomedical Services company

  Jan 2007 - Jan 2008

  Biomedical Intern

  http://www.chicagobiomed.com

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  Loyola Medicine

  Jun 2008 - May 2009

  Biomedical Engineer

  • Daily operated Medtronic Stealth Surgical Navigation system for Neuro and ENT procedures.• Diagnosed and identified equipment malfunctions and provided corrective maintenance by making repairs.• Provided clinical support for video integration and microscope before and during cases.• Performed Preventive Maintenance, repair, safety test, incoming inspection, installation, troubleshoot, calibration, most classes of clinical equipment or part replacements, ensuring that systems meet equipment specification. Show less

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  Aramark Healthcare

  May 2009 - Dec 2011

  Biomedical Engineer II

  • Performed Preventive Maintenance, repair, safety test, incoming inspection, installation, troubleshoot, calibration, most classes of clinical equipment.• Verified equipment malfunctions and perform corrective maintenance actions• Identified malfunctioning parts and assemblies and determines the best source for acquiring the needed components taking into account financial and time constraints.• Provided Neuro Navigation using Stealth Navigation System for Neuro & ENT Surgery

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  Loyola University Health System

  Jun 2011 - Jun 2015

  Biomedical Engineer (O.R. Specialist)

  • Diagnosed and identified equipment malfunctions and provided corrective maintenance by making repairs.• Daily operated Medtronic Stealth Surgical Navigation system for Neurosurgery procedures.• Provided clinical support for video integration and microscope before and during cases.• Performed Preventive Maintenance, repair, safety test, incoming inspection, installation, troubleshoot, calibration, most classes of clinical equipment or part replacements, ensuring that systems meet equipment specifications. Show less

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  Clinical Engineering Association of Illinois

  Aug 2011 - Aug 2013

  Treasruer
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  Rush University Medical Center

  Jul 2015 - Feb 2017

  Biomedical Engineer II (O.R. Specialist)

  • Daily operated Medtronic Stealth Surgical Navigation system for Spine & neurosurgery procedures.• Performed Preventive Maintenance, network connectivity, troubleshoot, calibration, most classes of clinical equipment.• Supported cases for Craniotomy, VP Shunt, Biopsy, Endoscopic Transsphenoidal Resection and ENT Fusion cases.• Ensured full Setup of da Vinci Surgical System Si, Video Integration before case start.• Setup and tested Omni Guide CO2 Laser before case and provide clinical support during case.• Maintained daily communications with customers, to ensure resolution and proper follow-up, leading to customer satisfaction.• Provided application IT support for all surgery operating rooms Show less

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  Northwestern Memorial Hospital

  Feb 2017 - Aug 2019

  Image Guided Surgery Engineer (Neurosurgery)

  • Directs and oversees the Image Guided Surgery Division, Provide Leadership, Motivation, Direction, Clinical Support, Neuro Navigation, Surgical Robotics, Steris VTS monitoring, IT Network & Project management support. Maintain communications with residents, attending, and nursing staff daily.• Provide expert level Neuro Navigation using Stealth, Brainlab, ROSA Robotics and OARM imaging systems. Provide advanced knowledge on various techniques to register patient anatomy including identification of fiducials, anatomical landmarks, surface and intra-operative registration for both Cranial & Spine Navigation. Anticipate needs of the surgeon intra-operatively, appropriately plans and prepares OR equipment.• Consult with the surgical team to ensure correct equipment is available and in working order, such as lasers, microscopes and navigation equipment. Consult with NMH physicians and staff on clinical issues such as clinical/technical trials in evaluating new technology. Maintains current knowledge of perioperative surgical technology, policies and procedures.• Provide biomedical equipment management support for assigned customers. Interprets and evaluates compliance with appropriate codes and standards for biomedical equipment. Provides training to nurses, physicians, technicians and other Biomedical Engineering personnel in understanding the theory and safe operation of biomedical equipment to ensure the quality of patient care.• Managing installation, software, database, server, working with our hospital IT to modify connections and issues. ACLs and connectivity.• Project Manage and collaborate with senior executives for PACS implementation, Network configuration, etc. • Ensure full compliance to the Joint Commission, CMS, IDPH, and OSHA regulations.• Supervise and train new biomedical specialist and on-boarding process.• Provide application IT support and manage multiple projects for all surgery operating rooms. Show less

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  Clinical Engineering Association of Illinois

  Aug 2017 - Jan 2020

  CEAI Vice President
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  Philips

  Aug 2019 - now

  The Philips Connected Care – Hospital Patient Monitoring (HPM) business. This division of Philips specializes in the installation and service of patient monitoring devices, IT networks, and telemetry systems to avoid and reduce complications and improve the care delivery process across the entire hospital. I am responsible for customer relationship management through the effective application of technical knowledge to install/implement, service, test, and troubleshoot complex solutions on IT networks to ensure a high quality of service to deliver real time patient data requirements. In partnership with a dynamic customer care team of clinical, sales, and service partners, this position will support activities to grow the business in the given geography. (travel throughout Oklahoma). Serving as a consultant to provide technical recommendations that best suit the environment based on customer requirements; actively supporting the transition from a break fix operating model to a customer solution focused operation model. Driving continuous improvements of our implementation methodology and service offerings based on customer feedback; actively supporting to implement service strategies to achieve customer loyalty. Structuring problems and designing effective solutions to which the customer believes and advocates. Developing enduring relationships with customers at all levels to ensure project completion, customer success, and more business; earning the respect of the team. Communicating, verbally and in writing – face to face and from a distance, simply and persuasively to different customer audiences, ranging from individual contributors to organizational leadership. Installing, servicing, and testing IT networks, following stringent real-time patient data requirements. Installing complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments. Show less • Executed technical service to the requests, problems, or planned service activities. These are coordinated, scheduled and with prepared action plans from the Customer care center. • Solutions or actions carried out in accordance with our regulatory guidelines, processes & procedures.• Solutions provided by using Remote\Onsite diagnostics, troubleshooting techniques, service technical information, or knowledge, executing service work orders and keeping the customer informed of the service status.• Focused on First Time Right ensuring action plans are followed, with parts (if required), and preparation such as diagnosis/troubleshooting information is executed as per action plan before the onsite visit as necessary• Handled complaints (safety & non-safety related) & Escalations to ensure accurate and timely analysis, registration.• Seeked Lead generation for sales or value-added Service Opportunities, where we can support our customers further to deliver value.Customer focus:• Active listening • Clear and effective communication I deliver results:• Accuracy • Problem analysis / troubleshooting • I drive operational excellence:• Learning ability • I create Meaningful innovation:• Continuous improvement Show less

  • IT Technical Consultant II / Engineer

    Apr 2021 - now

  • IT Field Service Engineer

    Aug 2019 - Apr 2021