Luqman Abdul Hakim, QWP®

Experience

• 

  Ministry of Foreign Affairs, Republic of Indonesia

  Apr 2011 - Apr 2011

  56th Asia-Africa International Conference

  Annual international ceremony conference by 29 Asia - Africa countries which held at Bandung, West Java, Indonesia. The conference meeting confers and negotiates the ways of how to cooperateintensely in the field of economy, culture, and politic.Chosen and assigned as the Raiser Flag of India Country by Ministry of Foreign Affairs, Republic of Indonesia

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  PT. Krakatau Steel

  Jan 2015 - Jul 2015

  Internship Trainee

  Supply Chain and Improvement Division at Cold Rolling Milling DepartmentInternship activities :1. Planned and analyzed the strategy of procurement aspects for effectiveness and efficiency2. Monitoring supplier performance to assess ability to meet quality and delivery requirements3. Optimized the production line by using simulation model, operational research technique, etc.4. Improved the performance of supply chain and production line which focused on total quality management and product quality Lihat lebih sedikit

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  AIESEC Indonesia

  Jul 2015 - Sept 2015

  International Internship Buddy

  An International Social Education Project called "Hope For The Future" at AIESEC LC BANDUNG. The project was teaching and sharing Indonesia culture to all internship participants, developing softskill in social environment, providing English language for school students from elementary until high senior student and street children. One of purpose is build close relationships with diversity, education awareness, and improve in leadership, communication skill, and teamwork.

• 

  ZI-ARGUS

  Jan 2016 - Jul 2016

  Internship Trainee

  Project Consultant Divison of Process Control and EngineeringInternship Activities :1. Planned and collected customer needs data at plant2. Designed and analyzed the plant and supported equipment system

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  Telkom Indonesia

  Jan 2017 - now

  • Develop and maintain strong relationships with key clients to ensure customer satisfaction and long-term business partnerships, especially in Enterprise Segment Customer in Telkom Regional II.• Manage and grow assigned accounts by identifying new business opportunities and upselling products/services.• Collaborate with internal teams, including sales, marketing, and customer support, to ensure smooth service delivery.• Analyze market trends and competitor activities to develop effective account management strategies and negotiate the business process to meet client needs while aligning with company goals. Lihat lebih sedikit • Led and overseen the operations of the representative office, ensuring business goals and company objectives are met.• Empowered resources of cross-functional teams, to achieve the KPI (Revenue, Sales, CX) also ensuring high performance, efficiency, and service quality.• Developed and executed strategic plans to expand Telkom’s market presence and revenue growth in the region.• Represented Telkom in official meetings, industry forums, and networking events to strengthen the company’s brand and influence.• Monitored market trends, customer demands, and competitor activities to identify business opportunities and risks. Lihat lebih sedikit • Led and supported organizational change initiatives to enhance business processes and efficiency.• Analyzed the impact of change initiatives on operations, employees, and customers.• Monitored and analyzed revenue streams to detect and prevent revenue leakage, fraud, and billing discrepancies. • Develop and implement strategies to improve revenue assurance and prevent fraud or discrepancies.• Collaborated with cross-functional units and operational teams to resolve revenue-related issues and improve data integrity. Lihat lebih sedikit

  • Enterprise Account Manager

    Jan 2023 - now

  • Head Of Representative Office

    Jul 2020 - Jul 2023

  • Revenue Assurance & Change Management Analyst

    Jan 2019 - Jun 2020

  • Telkom Group Fulfillment and Assurance

    Jul 2018 - Jan 2018

  • Great People Trainee Program VI

    Jan 2017 - Jun 2018