Jada Richard-Jackson

Experience

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  Texas Department of Public Safety

  Jun 2012 - now

  Coach and manage and train a team of 50+ employees.Inspire, mentor, and build strong relationships with direct reports on a personal level and help them develop their careers.Leading in a fast-paced, dynamic work environment with the ability to prioritize multiple functions and tasks.Evaluate and give feedback on the performance of employeesCommunicate policies and policy changes to team membersAudit 50+ employees' issuance process and performance for quality assurance.Proficient in problem-solving, task prioritization, and quick learning skills.Respond to customer inquiries and complaints received in the Driver License DivisionInterpret and create reports based on historical, current, and projected data to identify problems, causes, and areas for which procedural or system changes.Support Driver License operations by analyzing and overseeing appointment volume across the region and recommend changes.Provide technical support to multiple offices in various regions for existing business intelligence tools and systems.Develop and recommend organizational change strategiesReview and evaluate new/improved business and management practices to apply to agency programs or operations Show less Meets and deals with the general public in a professional and courteous mannerAnswers general questions pertaining to applications for various types of driver's licenses and identification cards, questions pertaining to traffic laws, driver's license, commercial driver's license, and safety responsibility laws, driver education, driver improvement, insurance requirements, voter's registration, organ donation, Department employment, and other Department and state agency services. Receives and reviews original and permit applications, duplicates, modifications and renewals.Checks accuracy of original, renewal, and duplicate license applications, driver education certificates, school attendance forms, insurance documents, registrations, notarizes forms and administers oaths as necessary. Inputs license and permit applications, payments, and required technical data for license and permits into appropriate computer applications, databases and systems. Show less

  • CDL Supervisor

    Oct 2022 - now

  • Customer Service Lead

    Jun 2019 - Oct 2022

  • Customer Representative IV (Limited Term Specialist)

    Nov 2018 - Jun 2019

  • Customer Service Representative 3

    Jun 2012 - Nov 2018
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  NYX Professional Makeup

  Dec 2016 - Apr 2018

  Keyholder

  Greet the guest and introduce yourself as the consultant in the department while balancing current taskHelp guests find the right products that fit their skin care regimen or make-up routineAsk open-ended questions to understand the guest needs and wants and share product features and benefits with the guestMonitor Sales and exceeding my sales goals.

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  Amazon

  Mar 2019 - now

  Delivery Driver