Franchesca Morales-Carro

Experience

• 

  CNA Insurance

  Jun 2012 - now

  • Maintain the role as trusted adviser with all business partners, consistently provide process improvements in line with enterprise initiatives that establish gains in unit cost and customer value• Responsible for overseeing any vendor transitions and relationships, including outsourcing• Monitor multiple reports, capacity plans and budget to assure that the department goals are met/exceeded• Create a culture of ownership and accountability, establish a clear connection between organizational goals and team responsibilities• Responsible for the development and growth of front line leaders and associates• Ensure ease of doing business via consistently refining procedures, workflows and technology• Serve as advocate of change for all enterprise projects, engagement/morale initiatives, etc. Show less • Demonstrated analytical and time management skills to manage and prioritize multiple tasks and initiatives• Maintained proper documentation and completion of assigned projects/tasks• Responsible for identifying workflow and process improvements to offer possible solutions• Built strong relationships with peers through training, job shadowing, and group assignments• Responsible for providing training and support for specialists and support representatives• Demonstrated the ability to develop skill sets by proactively seeking external resources to improve technical knowledge Show less

  • Assistant Vice President Operations

    Sept 2024 - now

  • Assistant Vice President

    Sept 2021 - Sept 2024

  • Operations Director

    May 2019 - Sept 2021

  • General Manager

    Feb 2018 - May 2019

  • Operations Manager

    Oct 2014 - Feb 2018

  • Policy Support Assistant

    Jun 2012 - Sept 2014