Mike Wallace

Experience

• 

  Best Buy

  Sept 2009 - Jul 2023

  In Home Advisor

  The In-Home Advisor role expands on what Best Buy does already, which is to build relationships with customers, and help them understand technology and how it works. Our advantage is that we get to do that not only in a store but also in the customer’s home. We’re changing customer service. I handle everything. We typically go out to a customer’s home to address a specific need, such as lighting or home automation or something as simple as mounting a TV on the wall. But one of the advantages of the In-Home Advisor is our ability to take the blinders off and assess the whole home. I don’t have to be the top expert in the store for every category, but I can be the customer’s single point of contact for everything. It’s similar to a general contractor, where they know a little bit about flooring and a little bit about plumbing and a little bit about tile work. They’re not necessarily going to do the work, but they’re your main contact and liaison throughout the whole project. Show less

• 

  GEICO Local Office

  Jun 2021 - Jun 2023

  Geico GFR Insurance Office Manager

  License Insurance agent, over seen local Geico office as Manager and sold and serviced policies.

• 

  Buy the Ca$e

  May 2023 - Mar 2024

  Store Manager
• 

  Attention 2 Detail Luxury Detailing & Coatings

  Mar 2024 - now

  Client Service Specialist

  I will be the head sale specialist, and customer service specialist. Giving an experience to Car enthusiast that want to protect, and take care of their vehicle.