Heather Kohler

Experience

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  ANZ

  Jan 1995 - Jan 2001

  Team Leader ANZ

  Managing staff protocol including timeliness, appearance and attendance. Answering all internal and external customer enquiries. Relieving other staff positions including Workplace Development, coordinator, Service Support Officer, Service Advisor,Team Leader and Senior Team Leader.Call Monitoring.Training, supervising and interviewing staff.• Providing staff feedback. Change. Management.• Managing statistical data and providing reports.Acting as first point of call for staff enquiries.Managing up to 25 staff (including other Team Managers) .Processing.Product on selling Show less

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  Box Hill Hospital

  Jan 2000 - Jul 2005

  Patient Support Services Manager

  Manage 120+ support staff across 13 wards and departments. Manage multi million dollar budget,. rostering, performance management, recruitment, develop business plans, organise staff education programs, negotiate with unions and management. Industrial relations commission hearings. Change management.

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  Princes of the Night

  Nov 2000 - Feb 2004

  Production/Staff Supervisor

  •Managing staff and audience protocol including recruiting, attendance, appearance and timeliness.Supervising backstage area including performers and costumes.•Manage staff team leaders •Bookkeeping •Promoting and sales•Script Writing•Updating performer profiles on database• Meeting and greeting customers including public relations •Change Management• Event Management and marketing

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  GIO australia

  Jan 2001 - Jan 2004

  Communications Team Leader

  Manage and roster staff remotely. Performance review and manage. Call escalation, Liaise with internal and external customers. Produce and present reports. Write standard and non standard letters..End to End recruitment.

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  National Hearing Care

  Jun 2012 - Dec 2016

  Senior Team Leader

  Managing the day to day running of a 50+ team of customer service reps/appointment setters & Junior team leaders. Duties include KPI's, performance management, rostering, coaching, public speaking, counselling, behaviour management. First point Customer complaints (internal and external)

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  Sarina Russo Job Access

  Feb 2017 - Mar 2018

  Employment Consultant
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  Thats fencing

  Mar 2018 - now

  Operations Manager