
Marta Ales
F&B Operations

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About me
Digital Success Manager at EF Education First | MSc International Marketing
Education

Universidad de Málaga
2011 - 2015Bachelor of Science - BS Public Relations, Advertising, and Applied Communication
Birkbeck, University of London
2018 - 2019Master of Science - MS International Marketing
Experience

Hilton
Feb 2016 - Aug 2019F&B Operations
UBS
Jan 2020 - Feb 2021UBS Personal and Corporate Banking, Sales & Distribution UBS PartnerBusiness Development, Sales & Distribution of Fintech start-up initiative of UBS Switzerland.

Dsm-firmenich
May 2021 - Feb 2024Sales and Marketing Excellence / CRM Specialist
Customer Experience - Sales Enablement Manager
Mar 2022 - Feb 2024Marketing & Sales Excellence Specialist
May 2021 - Feb 2022

EF Education First
Feb 2024 - nowDigital Success ManagerPart of the Engineering team supporting EF World Journeys. Digital Success Managers empower internal users to be successful in their job, by enabling them with the right platforms, technology, learning resources and support.
Licenses & Certifications
- View certificate

Microsoft AI Product Manager
MicrosoftAug 2025 - View certificate

Foundational Support
ZendeskJan 2025 - View certificate

Digital Adoption Certification
Pendo.ioDec 2024 - View certificate

Professional Scrum Product Owner™ I (PSPO I)
Scrum.orgFeb 2025 - View certificate

Foundations of Digital Marketing and E-commerce
CourseraOct 2023 - View certificate

Microsoft Dynamics CRM: Customer Service
LinkedInApr 2021 - View certificate

Zendesk Support Administrator Expert I
ZendeskJan 2025 - View certificate

Learning Microsoft Dynamics 365: The Basics
LinkedInApr 2021
Honors & Awards
- Awarded to Marta AlesIELTS -
Languages
- spSpanish
- frFrench
- enEnglish
- itItalian
- geGerman
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