ANURAG SHARAN

Experience

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  Certification

  Jan 2001 - Jan 2003

  Trainings / Certification

  One Year Computer Course (Web Centric Curriculum )from NIIT, 2001; Grade BDiploma in Tourism Studies (DTS) from I.G.N.O.U at Dhanbad. Six month typing course from Dhanbad W.P.M - 40POS Training (Point of Sale), also Official Training on POS time to time

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  Awaz Prakashan Ltd

  Jun 2001 - Jun 2002

  Administration / Front Desk

  Front Desk JobsCoordinated with reporters Took care of payments, billings etc. Computer Exposures relevant to job:Software and Tools General Application SW and Systems IN; Prepaid Software. Packages; MS Word, MS PowerPoint, MS Excel POS (Point Of sale); Order Entry Software. DBMS / RDBMS; MS Access, SQL CRM; Customer Relationship Management Tools Operating System; Windows NT, UNIX, DOS TIPS; Customer Relation Software Programming; Java, Pseudo code Metasolv; Processing Software. Network; LAN, WAN Arbor BP; Billing software Outlook & Lotus; For e-mail Application SFDC - Oracle Based CRM Viznet - Order Process Software, Feasibility etc. Show less

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  BSA Infomedia Pvt. Ltd

  Aug 2003 - Nov 2003

  Call Center Executive

  Aug. 2003 - Nov. 2003 Taking Calls on Help Desk resolving customer queriesoutbound calls & confirs their add.

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  Tata Tele Business Services

  Dec 2003 - Aug 2006

  MIS Executive

  Jobs DoneHandled Prepaid SAF Management in all over Delhi and NCR; worked in the team and made MIS of Activation, Barring Report, Projected Barring and Breakup of Ruim & Non Ruim Sets, also mailed reports on daily basisHandled a team of team of 3 people & two outsourced agency; MYND Solutions for order entry, collection of customer form from all the 24 Distributors in Delhi / NCR, and NAX, which is responsible for storage of documents.Coordinated with Corporate Team Mumbai, Finance, Sales, Marketing and Legal departmentsProvided data to Finance for calculation of commissions to 23 distributors in Delhi and NCR.Handled customer issues related to documents and CAF at Dealers end and Public Office.Provided all information which is related to activation, barring and CAF to concerned persons in department.Provided data on daily basis to the agency for telecalling; also provided data to finance for the billing of agencies as well as imposition of penalty if any.Implemented and designed new policies of Login, provided solution to Customer Queries at Back End Show less

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  I-Smart BPO Pvt Ltd

  Aug 2006 - Nov 2006

  MIS Executive

  Presently working with NITL Ltd as a Location In Charge of Delhi & NCR CAF Management for MTS mobile.Responsible for entire CAF Management process like – collection of cafs from all location in Delhi & NCR, CAFAudit, Order Entry, Storage & Reterival of CAFs.

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  Airtel Enterprise Services

  Nov 2006 - Nov 2007

  Associate (MIS Executive)

  Job Responsibilities and AchievementsWorked on online Certification of new joinees.Handled BSC (Balance Score Card) Portal and coordination with IBM Prepared MIS CTQ (Critical to Quality) and acquired data from all the regions / HO; compiled on ExcelWorked on Lotus Notes Repository; Uploading / deleting / Updating dataProvided support to backend area for persons working on Six Sigma projects and CSMM Survery.Coordinated with Call Center at Noida and with IT (IBM) related to data use and new portal launchCredentials of achieving TL-9000 certification for Quality Excellence in Telecommunication & Services in limited time frame. Show less

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  RT Outsourcing Services Ltd

  Jan 2008 - May 2008

  Senior Coordinator

  Part of Operation team & provided all kind of MIS report to the 'Director Operations' Coordinated with 'Project Managers' for data collection on timely basis from all locations in India.Responsibilities of checking data received from different locations by means of various logicas mentioned by company & streamlining the data at single location.Making MIS Countrywide, Regionwise & Locationwise for Services & Operation, C_Sat Report, TAT Report & Financial Report as per the requirement.Coordinated with Call Call Center for different projects like Lenovo, Acer, WD (Hard Disk) View Sonic, NCR (ATM), HTC Mobile, Emerson (UPS), NEC (Projector), Huawei Phone & Thomson (Set Top Box) related to C_Sat. Show less

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  Tata Communications

  May 2008 - Sept 2009

  Sales Coordinator

  Job ResponsibilitiesWorked with Tata Indicom Enterprise Business Unit as a National Sales Coordinator for Govt. Vertical.Provides all kind of MIS support to Sales Vertical Head - GovernmentProvides sales backend support to two verticals Govt. all India & Mid Market NorthMakes Weekly & Monthly Sales Dashboard & BRM Report on every MondayReportes Daily Order Booking to corporate team MumbaiProvides Sales Projection Report as per funnel received from Account ManagersReconciliation of order reported vs implemented on monthly basis.Checking of orders in terms of pricing, feasibility, network diagram etc before submitting to OFG.Coordinates with different department to complete the task within defined TAT for OB, Feasibility,Documents collection & over all Process AdheranceMaintains customer database like No of Circuits Implemented, Under Process, Terminated & Cancelled etc.Handles any sort of escalation related to Order Loging, Booking & Doc. Compliance.After month end provides Presentation on O2C, OB to Login, Order Cancelled & Doc. Compliance to Sales Vertical Head, GM-Sales Operation & ASM North. Show less

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  Ninestars Information Technologies Pvt. Ltd.

  Sept 2009 - May 2011

  Location In-Charge

   Presently working with NITL Ltd as a Location In Charge of Delhi & NCR CAF Management for MTS mobile. Responsible for entire CAF Management process like – collection of cafs from all location in Delhi & NCR, CAFAudit, Order Entry, Storage & Reterival of CAFs. Managing a team of 64 people including 4 TL for each shift & process – (1-TL for Collection, 3-TL for each shift responsible for Audit, OE, & Scanning) Coordination with clients as per their sturcuture presently doing coordianton with 6 person in Delhi & NCR. Answerable for all 1st & 2nd level escaltion which is realted with CAF to MTS & any internal issue directly to management of NITL. Achived 100% reterival for VTM audit month on month. Reduced 2nd level rejection from 10% to 1% with in 3 weeks time & also got an apprication mail from clientto achieving this milestone. Reduced collection executive travel cost by 30% after revising their convenaynce reimbursement  Increased per executive productivity from 150 to 200 cafs in day Achived 100% audit with in TAT of 24hrs  Provding backend & coordination support for Haryana & Rajasthan MTS project Coordinating with IT team - NITL & MTS for any enhancement in our OE & scannnng application. Giving inputs to IT team improve the efficiency of our OE & Scanning software. Ensuring proper manpower & funds available for todays business & giving inputs to HR & Financefor any change. Show less

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  Tulip Telecom

  May 2011 - Jun 2013

  Associate Manager

   Presently working with Tulip Telecom Ltd & supporting to “COO” on all MIS related activities  Supporting to “COO” on weekly internal team review & MOM on TCV, Collection & Funnel. Coordinating with all five Branch Head across North & Vertical Heads of (BFSI, Mid Market, Channels, Enterprise & IT/ITES for any internal or external requirement. During month end arranging bridge call for entire sale team across north & providing projection report to “COO”.  Providing all sort of analytic & suggestions to COO during his review like “What did we gain & loose”, Top Performer of the Quarter, What % of people achived more than the target, % of people contributing to the base line, New client accuistion, Product wise analysis & Vertical wise productity. Handling entire North MIS for Order Booking, Billing,Collection, Pending Orders & VPLP (variable pay). Provide Daily, Weekly & Monthly reports for TCV, Collection & Billing to sales & corporate team. Making reports like Daily Order Booking, Billing, Collection, Individaul Target Vs Achived, Commit Vs Actual& Outlook Report.  Provding proper allocated customer details to upload in SAP. Trigger to sales team to update sales force for all open opportunity. Show less

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  Sify Technologies Limited.

  Jun 2013 - Jun 2022

   Presently working with Sify Technologies Ltd as a Business Anlayst. Provides business insights to “CoO North” which helps him in taking cricitical decision.  Participates in AOP (Annual Operating Plan) & do data crunching like Current Year & Past Assessment,Baseling of accounts, Vertical wise Propostion, Coverage Strategy, Gap Analyis & Mitigation Stragegy Pipeline Buildup Strategy, Big Bets, Measurement Dashbord & GTM Structure.  Participates in Management reiview conducted directly by CMD regarding monthly business & forecast.  Slice & dice the data for LOBs, Sub LOBs, team wise, branch wise & sales channel wise analysis.  Assisting ”CoO North” in conducting weekly sales reivew & provides past peformance & next week projection.  Provides trend & comparative analyis on a weekly/monthly & quaterly basis for 5 line of businesss (Telecom, DC, TIS, CMS & Apps)  Captures MOM in a every weekly/monthly/quaterly review at Regional/National level with CEO/BU/S.H Drive new initiatives & process improvement in the region like Order Loing Process, Sales Force Automation Induction & Exit processs etc.  Cross function coordination (BU/Marketing/Collection/Revenue/Projects/Admin/l/HR) for above mentioned actives. Provides data related to sales performance & incentive calculation to HR.  Provides training & support to new joinee in sales team for SFA (Oracle based application).  Act as a mediator in organizing Sales & OEM interlocs as & when requires  Publish on a daily basis DCR/ Daily Funnel Build up/ New Opportunity Created/ OB & weekly report to coporate office Chennai. Show less

  • Business Relationship Manager

    Nov 2017 - Jun 2022

  • Business Analyst

    Jun 2013 - Nov 2017
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  Tata Communications

  Jun 2022 - now

  Customer Success Manager

  Presently working with Tata Communication as a Customer Success Manager, Managing Customer Lifecycle which involves presales to post sales activity. Managing Central Govt, State Govt and PSU customer, accountable for Churn Management, Revenue Management ,Net Promoter Score, Upselling and Cross Selling, Works as trusted advisor for customer for their Digital Journey.