Ghislain Baleyte

Experience

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  GSM55

  Aug 2010 - Dec 2010

  IT Intern

  - 5 months internship into a mobile accessory shop expanding on internet. Establishment of a mechanism that increase effectiveness by optimizing time lost during the costumers' orders management.- Migrating from PowerBoutique to Magento, an e-commerce web application in order to optimize the web site management, orders, paying methods, customer service,... with a good multilingualism and a natal search engine optimization.- Partial Adwords campaign management.- Active participation in the everyday routine of the company (stock management, sales, internet orders processing, creating the new item's description). Show less

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  Roland Garros

  Jun 2012 - Jun 2012

  Outlet Manager & Sales person

  First year as a sales person (June 2011), second year as an outlet manager (June 2012).

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  Azeus Corp Limited

  Jul 2012 - Oct 2012

  Internship

  - Roll out the system to clients, perform some PC replication, installation and system level work.- Prepare some site installation documents and perform server mounting on clients’ sites.- Install around 50 servers at the Hong-Kong Central Library.- Translate the new company's application as well as all the relevant related web pages (Anywhere Pad) from English to French.

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  Agora Ressources d'affaires

  Aug 2013 - Oct 2013

  Internship

  - Create & implement a WordPress Website.- Define & Create website’s architecture.- Design (Photoshop CS2, Photofiltre 7, The Gimp).- SEO (Search Engine Optimization).- Maintain & add data to social media networks

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  Eye-in Media

  May 2014 - Oct 2014

  Network Administrator & Technical support / End-of-study Internship

  - Technical support level 1 & 2, bilingual French-English.- Configure networking devices (Routers / Switches / APs as well as computers running Ubuntu) before sending them to customer for a plug & play installation.- Update & create processes to improve technical support.- Update or Upgrade devices & software remotely (if possible).- Hardware: Routers: Mikrotik, Asus; Switches: D-Link layer3 PoE switch, Asus; AP: Cisco, Motorola, Asus

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  Grand Marnier

  Jan 2015 - Jan 2015

  Brand Ambassador

  Promote Grand Marnier to Hongkongese customer via promotional booth in supermarkets.Events are temporary & spread over week-ends.

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  SoftLayer, an IBM Company

  Aug 2016 - Mar 2017

  Datacenter Specialist

  - Rack, build, cable, configure and provide servers in a fast-paced enterprise datacentre environment - Rack, cable and deploy network equipment such as firewall, switches and routers- Troubleshoot and test quality assurance of enterprise server hardware to ensure company's uptime standards.- Resolve hardware issues for company's global customer base via trouble tickets.- Troubleshoot and resolve problems with basic network and operating system installations and configurations.- Provide first response and proper escalation of datacentre events that relate to power, network and cooling.-Work on expanding infrastructure. Get in touch with other department to prepare and schedule installation. Show less

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  ZT Systems

  Mar 2017 - now

  Leadership / Management:Ensure the quality of service provided to the customer meets the expectation of both parties (Response time, break/fix SLA, security guidelines, appropriate POCs escalation, ...)Manage and provide technical assistance to team members across Asia Pacific region (Hong Kong, Japan, S. Korea, China)Manage & ensure completion of ad-hoc projects for customers over APAC (Team schedule, Resources allocation, alignment with customer requirements, deadlines, tooling, Project reports, ...)Track server fleet health and validate that ZT is always exceeding customer requirements for total servers onlineHelp with talent acquisition process for APAC region (review resumes, take part in interview, review/challenge talent's knowledge and expertise, explain day to day work and processes, ...)Technical:Assist with the root cause analysis or failure analysis of systems (servers, switches, PDUs) for techs / customersTravel onsite to perform troubleshooting, deployments, investigations, or training sessions for ZT technicians or customersProvide consistent, detailed feedback to ZT engineering teams on failures, serviceability of servers, and integration within the DataCentersEscalate hardware/software issues to regional manager & L3/L4 engineering teams if needs beLogistic:Assist with the logistics of racks, servers, components, and man powerAssist with documentation which includes issues, inventory, and standard operating proceduresTrack and review part's inventory lists for all DataCenters within APAC to ensure smooth workflow.POC between Techs & Logistic team on EOL parts / newly qualified parts. Show less Leadership / Management:Ensure the quality of service provided to the customer meets the expectation of both parties (Response time, break/fix SLA, security guidelines, appropriate POCs escalation, ...)Manage and provide technical assistance to team members across Asia Pacific region (Hong Kong, Japan, S. Korea, China)Manage & ensure completion of ad-hoc projects for customers over APAC (Team schedule, Resources allocation, alignment with customer requirements, deadlines, tooling, Project reports, ...)Track server fleet health and validate that ZT is always exceeding customer requirements for total servers onlineHelp with talent acquisition process for APAC region (review resumes, take part in interview, review/challenge talent's knowledge and expertise, explain day to day work and processes, ...)Technical:Assist with the root cause analysis or failure analysis of systems (servers, switches, PDUs) for techs / customersTravel onsite to perform troubleshooting, deployments, investigations, or training sessions for ZT technicians or customersProvide consistent, detailed feedback to ZT engineering teams on failures, serviceability of servers, and integration within the DataCentersEscalate hardware/software issues to regional manager & L3/L4 engineering teams if needs beLogistic:Assist with the logistics of racks, servers, components, and man powerAssist with documentation which includes issues, inventory, and standard operating proceduresTrack and review part's inventory lists for all DataCenters within APAC to ensure smooth workflow.POC between Techs & Logistic team on EOL parts / newly qualified parts. Show less Respond to service tickets for ZT servers in customer datacenters in a timely mannerMaintain and troubleshoot Windows and Linux servers, network equipment such as Cisco, Arista and Digi switches, power distribution units such as APC and GeistTroubleshoot and triage server failures to determine the most efficient path to getting a server back online for the customerApply firmware and BIOS updates as needed using ZT engineering-approved toolsTrack server fleet health and validate that ZT is always exceeding customer requirements for total servers onlineProvide consistent, detailed feedback to the ZT engineering team on failures, serviceability of servers, and integration with the datacenterKeep parts lockers up to date and properly stocked at all timesComply with all datacenter safety, security, and operational protocols at all times Show less

  • Service Manager

    Mar 2024 - now

  • Regional Team Lead - Data Center Services (EMEA)

    Oct 2022 - Feb 2024

  • Regional Team Lead - Data Center Services (APAC)

    Jul 2019 - Sept 2022

  • Datacenter Engineer

    Mar 2017 - Jul 2019