Sushil Nayak

About me

Previous Employer: Samsung India Pvt Ltd, Mumbai from 01/05/2005 till date Designation: Service Manager for Home Appliances from Bandra to Andheri. Role: Online call allocation, call reporting, generation of SAP report, communication with dealers, communication with the Samsung call center at Delhi, daily-monthly report. Employees reporting me: 12 Five Star Service Center (Authorized Philips Service Center), Mumbai from 01/05/2002 till 30/04/2005 as an Audio-Video and High end (Plasma and projection television) Service Manager from Cuffe Parade to Andheri. The job included call allocation, call reporting, part ordering and daily-monthly report to the head office with 18 employees reporting to me. Sadhwani Servicing Center (Authorized Philips Service Center), Mumbai from 01/12/1997 till 30/04/2002 as an Audio Engineer. The job included call allocation and part ordering. Royal Service Center (Authorized Philips Service Center), Mumbai from 01/03/1995 till 30/11/1997 as an Audio Engineer.