Experience

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  Independent it consultant/contractor

  Jul 2008 - Jul 2015

  Independent contractor

  Performed a variety of break/fix, and network/server roles for a variety of clients such as City of Doral, DLA Piper Espirito Banco, Royal Caribbean and Nova Southeastern University• Developed IT system specifications after evaluating customer's nature of work and business volume; solved clients IT issues - Determined changes, recommended quality software, projected modifications of software, hardware and networking• Communicated issues, resolutions and project status to IT management and user community and ensured the deadlines were met, but more importantly quality was delivered Show less

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  Miami police department

  Oct 2008 - Oct 2010

  Information technician iii

  Configured operating systems, platform upgrades, telephone and network support for 500 PCs and 600 laptops in a multi-site (19), multi-customer environment and Patrol cars.• Diagnosed and resolved issues relating to connectivity and client/server applications; redesigned MPD Intranet to make it user-friendly.

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  Raichel to the rescue

  Jan 2009 - Jun 2022

  Marketing automation specialist
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  Mayors jewelers

  May 2013 - May 2014

  Data operations as400/ helpdesk/ pos support
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  Mayors jewelers, inc.

  Aug 2013 - May 2014

  Data operations/ helpdesk/ pos support

  Configured operating systems and platform upgrades; installed, supported and maintained end-users’ software, hardware, mobile devices.• Maintained the information vital to the operation of the business; structured the nomenclature by verifying the validity and integrity of the each paperwork as it relates to the business• Provided phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and enterprise applications.

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  University of florida

  May 2014 - now

  It specialist/digital media/distance education

  Serve as front-line support for end-users with responsibility to maintain hardware and software; evaluate hardware and software, analyze and isolate issues and provide solutions for complex information systems.• Lead in the selection, installation and maintenance standards on applications; interface with vendors to resolve hardware and software problems.• Install, configure and maintain all desktop, laptop workstation and software systems for office users; maintain and troubleshot Operating Systems including Windows XP Windows 7 and MAC OS X in a domain environment. Show less

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  352 ad agency

  Dec 2019 - Jun 2022

  Funnel builder and educator

  Get Customers Online with Raich

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  Billy gene is marketing, inc.

  Feb 2020 - Oct 2020

  Facebook advertising strategist

  Created advertising campaigns for local businesses and online entrepreneurs, defined audience, demographics, interest targeting, ad copy, and taught the user 1:1 how to set up Facebook Business Manager.