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Amber Zerger, SHRM-CP

Amber zerger, shrm-cp

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location of Amber Zerger, SHRM-CPAustin, Texas Metropolitan Area
Phone number of Amber Zerger, SHRM-CP+91 xxxx xxxxx
Followers of Amber Zerger, SHRM-CP656 followers

  • Timeline

    Aug 2013 - Mar 2014

    Career Counselor

    Workforce Solutions
    Mar 2014 - Feb 2019

    Compliance Manager

    New Horizons Computer Learning Centers / 5Point Enterprises
    Feb 2019 - May 2019

    Director of Business Efficiencies

    New Horizons Computer Learning Centers
    May 2019 - Nov 2024

    Senior Operations Manager

    Edgile
    Austin, Texas, United States
    Current Company
    Nov 2024 - now

    FinOps Project Manager

    Woolpert

  • About me

    FinOps Project Manager @ Woolpert | SHRM-CP

  • Education

    • Old dominion university

      2011 - 2013
      M.s. ed mental health counseling/counselor

      Activities and Societies: Chi Sigma Iota, Help End Abusive Relationships Today (H.E.A.R.T), Graduate Student Organization

    • The university of texas at austin

      2004 - 2008
      Bachelor of arts (b.a.) psychology

  • Experience

    • Workforce solutions

      Aug 2013 - Mar 2014
      Career counselor

      Developed career plans through use of an Individual Employment Plan, and ensured that the plan included relevant goals to assist customers in achieving career objectivesIdentified barriers that would prevent successful engagement and employment of customersInitiated the assessment and evaluation of customer skills and abilities and interpreted resultsDelivered presentations and outreach initiatives to inform job seekers of training opportunities in the Capital AreaMaintained case management files for over ninety (90) clients Show less

    • New horizons computer learning centers / 5point enterprises

      Mar 2014 - Feb 2019
      Compliance manager

      Oversaw proprietary school compliance for 31 New Horizons centers across the US Led a team of 6 individuals that developed, maintained, and enforced internal compliance processes and standard operating procedures Collaborated with departments to provide quality customer service and experience for studentsOversaw quality assurance of all documents pertaining to student enrollments and agency requirementsCalculated, tracked, and issued over 100 student refunds and payments annuallyImplemented audit maintenance procedures resulting in 0 audit failures for over 20 annual audits with various state and federal regulating agencies since March of 2014Created and implemented training guides and presentations for faculty and staff development; increased staff efficiency by 20% Submitted annual student enrollment and job placement reporting to over 60 agencies including workforce boards and the Veterans AdministrationOversaw all military benefit certifications in VAOnce system for over 700 students annually Show less

    • New horizons computer learning centers

      Feb 2019 - May 2019
      Director of business efficiencies

      Led change management and process improvement initiatives for consumer divisionIdentified and resolved chronic business challenges throughout the company and translated data analysis into actionable solutions to improve operations, efficiency, audit compliance, cost-effectiveness, and growthMonitored and evaluated effectiveness of organizational programs

    • Edgile

      May 2019 - Nov 2024

      Staffing (Deployment / Resource Management): Analyzed consultant (resource) availability and upcoming project demand to ensure consultants achieve utilization targets improving overall company utilization by 15%Led weekly practice staffing calls to communicate upcoming demand, resource availability, and overall staffing assignment trendsTraining: Facilitated quarterly new hire training eventsWorked with practice training liaisons to identify company upskilling and cross-training goals as well as to develop individualized and group training programs that address specific business needs.Oversaw implementation and utilization of learning management systems (ThinkZoom, TalentLMS) Onboarding:Drove hiring and recruiting metrics communication and data integrity utilizing Greenhouse ATS and ExcelManaged the new hire onboarding process from signed offer to post-start dateCollaborated with IT and Payroll teams to ensure new hires have what they need to hit the ground running on day 1 Show less

      • Senior Operations Manager

        Dec 2021 - Nov 2024

      • Staffing and Training Operations Manager

        May 2019 - Dec 2021

    • Woolpert

      Nov 2024 - now
      Finops project manager

  • Licenses & Certifications

    • Shrm - certified professional (shrm-cp)

      Shrm
      Dec 2020

  • Honors & Awards

    • Awarded to Amber Zerger, SHRM-CP
      2017 Employee of the Year New Horizons Computer Learning Centers/5PE Jan 2018
    • Awarded to Amber Zerger, SHRM-CP
      Q2 5PE Cornerstone Employee New Horizons Computer Learning Centers/5PE Jul 2017 Amber has done a fantastic job tightening processes around our drop/void exposure. She has epitomized our cross‐functional collaboration initiative and was instrumental in helping restructure the entire CDP Ops group to better align goals with responsibilities. To that end, she has taken on a good deal of additional responsibilities and proactively works to help improve other departments' outcomes to ensure goals are met. Amber is genuinely motivated to help the Company save money, make money,… Show more Amber has done a fantastic job tightening processes around our drop/void exposure. She has epitomized our cross‐functional collaboration initiative and was instrumental in helping restructure the entire CDP Ops group to better align goals with responsibilities. To that end, she has taken on a good deal of additional responsibilities and proactively works to help improve other departments' outcomes to ensure goals are met. Amber is genuinely motivated to help the Company save money, make money, and be profitable. When she sees something that can be done more efficiently she will pour herself into changing it and working with other Teams to implement the change. Show less