
Karen Tay
Senior Consultant

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About me
Vice President, Client Analytics at NTT Ltd
Education

National University of Singapore / NUS
1995 - 1998B.ScActivities and Societies: Squash
Experience

NCS Group
Sept 1998 - Aug 2008Senior Consultant
Hewlett-Packard Singapore
Sept 2008 - Jun 2010Solution Architect
NCS Group
Jul 2010 - Aug 2011Principal Consultant
CSC Asia Group
Aug 2011 - Aug 2012Senior Solutions Manager
Verizon Enterprise Solutions
Aug 2012 - Jan 2015Senior Solutions Architect
Dimension Data Asia Pacific
Feb 2015 - Sept 2015Regional Service Architect
Dimension Data
Oct 2015 - nowDirector, Client Analytics and Design
Jan 2019 - nowSenior Manager, Service Design and Analytics
Nov 2017 - Dec 2018Principal Service Architect, Service Design
Oct 2016 - Oct 2017Principal Service Architect, Central Delivery Organisation
Oct 2015 - Sept 2016

NTT Ltd.
Apr 2020 - nowVice President, Technology Infrastructure Services
May 2021 - nowSenior Support Services Director
Apr 2020 - now
Licenses & Certifications
- View certificate

GenAI Academy: Yellow Belt Level 1
NTT DATA IncDec 2024 - View certificate

Accelerated Management Program
Executive Education at the Yale School of ManagementAug 2021 - View certificate

Pricing: Using Data to Improve Pricing Performance
MIT Sloan School of ManagementAug 2020 - View certificate

Communicating Nonverbally
LinkedInJun 2023 - View certificate

Communicating with Confidence (2015)
LinkedInJun 2023 - View certificate

Collaborative Leadership
LinkedInJul 2023 - View certificate

Digital Transformation
LinkedInMay 2024 - View certificate

Creating Positive Conversations with Challenging Customers
LinkedInJun 2023 - View certificate

Digital Transformation Foundations
LinkedInMay 2024 - View certificate

Root Cause Analysis: Getting to the Root of Business Problems
LinkedInJun 2023 - View certificate

Leading Growth Strategy
Kellogg Executive EducationOct 2023 - View certificate

Aligning Customer Experience with Company Culture
LinkedInJun 2023 - View certificate

Building Trust
LinkedInJun 2023 - View certificate

Artificial Intelligence Foundations: Machine Learning
LinkedInDec 2023 - View certificate

Hybrid Working Foundations
LinkedInJun 2022 - View certificate

Data Visualization for Data Analysis and Analytics
LinkedInJul 2023 - View certificate

Develop Your Communication Skills and Interpersonal Influence
LinkedInJun 2023 - View certificate

Managing Project Stakeholders
Project Management InstituteMay 2024 - View certificate

Building Skills to Become a Powerhouse Negotiator
LinkedInMay 2024 - View certificate

Winning Back a Lost Customer
LinkedInDec 2023 - View certificate

Data Analytics for Business Professionals
LinkedInJun 2023 - View certificate

Solving Business Problems
LinkedInJun 2023 - View certificate

Introduction to Generative AI with GPT
LinkedInDec 2023 - View certificate

Amplify Your Communication Skills with Generative AI
LinkedInSept 2024 - View certificate

Integrating Generative AI into Business Strategy
LinkedInMay 2024 - View certificate

Listening to Customers
LinkedInJun 2023 - View certificate

Learning to Be Approachable
LinkedInJun 2023 - View certificate

Nano Tips for Leading Authentically at Work with Luvvie Ajayi Jones
LinkedInSept 2024 - View certificate

Communication Foundations (2018)
LinkedInJun 2023 - View certificate

Customer Service: Handling Abusive Customers
LinkedInJun 2023 - View certificate

Mastering Presentations for Non-Native English Speakers
LinkedInJun 2023 - View certificate

Onboarding and Adoption Best Practices for Customer Success Management
LinkedInJul 2023 - View certificate

Critical Thinking and Problem Solving
LinkedInJun 2023 - View certificate

Problem-Solving Techniques
LinkedInJun 2023 - View certificate

Developing a Critical Thinking Mindset
LinkedInJun 2023 - View certificate

Igniting Emotional Engagement
LinkedInJun 2023
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