John Norwood

John Norwood

Customer Service Representative

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location of John NorwoodUnited States

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  • Timeline

  • About me

    US Army Veteran | College/Military/Career Counselor | Adjunct Professor | Recruitment Professional and High School History Teacher

  • Education

    • Bethel University McKenzie, Tennessee

      2008 - 2011
      Bachelor of Science Management and Organizational Development 3.51 (cum laude)
    • American Public University System

      2013 - 2014
      Masters Graduate Certificate Nonprofit Management 3.83

      The Graduate Certificate in Nonprofit Management will prepare students to manage a nonprofit organization in today’s economic and regulatory environment, in either the private or public sector. Students will receive a solid foundation in leadership, finance, governmental relations, communications, marketing, and the critical role of fundraising. This certificate is designed for anyone who is already working in a non-profit organization, or for that student who desires to acquire a managerial… Show more The Graduate Certificate in Nonprofit Management will prepare students to manage a nonprofit organization in today’s economic and regulatory environment, in either the private or public sector. Students will receive a solid foundation in leadership, finance, governmental relations, communications, marketing, and the critical role of fundraising. This certificate is designed for anyone who is already working in a non-profit organization, or for that student who desires to acquire a managerial level position in the non-profit sector. Show less

    • Capella University

      2014 - 2018
      Master of Public Administration (M.P.A.) Nonprofit Management and Leadership 3.85

      Capella University's MPA in Nonprofit Management and Leadership program prepares you to develop innovative solutions to emerging challenges in society. This program is designed around industry standards for nonprofit management education, including the graduate curriculum guidelines established by the Nonprofit Academic Centers Council (NACC).The curriculum focuses on organizational and community collaborations; multicultural and diverse population needs; employee and volunteer… Show more Capella University's MPA in Nonprofit Management and Leadership program prepares you to develop innovative solutions to emerging challenges in society. This program is designed around industry standards for nonprofit management education, including the graduate curriculum guidelines established by the Nonprofit Academic Centers Council (NACC).The curriculum focuses on organizational and community collaborations; multicultural and diverse population needs; employee and volunteer development; legal, regulatory, and tax issues; financial analysis and reporting; marketing; program evaluation; strategic planning; and advanced skills in fund development and stewardship — all from a nonprofit perspective. Show less

    • American Public University System

      2011 - 2014
      Master of Arts American HIstory (American Revolution and Civil War Studies) 3.53

      Activities and Societies: Pi Gamma Mu International Honor Society for Social Studies Society of the Saber and Scroll Appraise different approaches to history and historical method in order to evaluate and propose a specific methodology for a particular project. Define, classify, and articulate in oral or written form the major trends, events, and people that have shaped world history, and evaluate them in context by comparison and contrast. Define, classify, and articulate in oral or written form the major trends, events, and people that have shaped Ancient, European, American, and Global history, and… Show more Appraise different approaches to history and historical method in order to evaluate and propose a specific methodology for a particular project. Define, classify, and articulate in oral or written form the major trends, events, and people that have shaped world history, and evaluate them in context by comparison and contrast. Define, classify, and articulate in oral or written form the major trends, events, and people that have shaped Ancient, European, American, and Global history, and evaluate them in context by comparison or contrast. Examine, analyze, and evaluate at least one specialized historical sub-discipline. Synthesize historical issues into a coherent and comprehensive paradigm of the human condition. Analyze data, information, and concepts pertinent to various methodologies of historical research. Create an historical research proposal in which data, information, and concepts can be evaluated and synthesized. Show less

  • Experience

    • Mohon International Inc

      Aug 2003 - Jan 2006
      Customer Service Representative
    • Institutional Casework Inc

      Feb 2006 - Nov 2009
      Customer Service Manager

      I handled a variety of quality issues with end users, school owners, dealers and others to resolve problems and move forward with project completion. This involved excellent time management, research, and communication skills combined with keeping the Mission Statement of the company in mind.Position included but was not limited to negotiating the best approach(es) to resolving customer complaints/issues, and overseeing teams in the field to ensure any work was executed to meet and/or exceed the customers expectations. Show less

    • Bethel University of Tennessee

      Nov 2009 - Oct 2019
      Director of Recruitment and Admissions (Talent Acquisiton)

      Managed multiple teams as it pertained to the mission of increasing enrollment across the various educational programs/departments within the institution. Teams consisted of both face to face and remote operations which included team members oprtating out of four states. General responsibilities included continuous improvement in institutional processes aimed at streamlining the recruitment and admissions process and/or overseeing the marketing strategy for the institutions short and long term goals. Much of the experience within this role included the evaluation of teams, and the development/creation of teams which required a specific/targeted recruitment effort to identify team members who posessed the qualities identified/needed to advance not only the department(s), but also the mission of the University. Show less

    • GEAR UP

      Jan 2021 - Feb 2025
      College/Military/Career Counselor

      Professional student support position embedded within a high school which works as supplemental assistance with the student body to identify post-secondary institution to attend after graduation. Position requires the ability to identify key characteristics of a student along with their professional/career aspirations in an effort to locate and identify a post-secondary institution that fits both their personality as well as aligns with their career/educational goals. The position also requires an advanced knowledge of Financial Aid, as well as how to inform both the student and the parent/guardians of the financial cost(s) associated with attending a post-secondary institution. The position also requires a continuous networking of professional organizations in the region by which to bridge the gap between the hiring needs of those organizations and students looking to go straight into the workforce after high school. Show less

    • Henry County High School

      Jan 2025 - now
      College/Career/Military Advisor and History Teacher
  • Licenses & Certifications

    • Water Damage Restoration

      INSTITUTE OF INSPECTION CLEANING AND RESTORATION CERTIFICATION
      Jun 2020
  • Volunteer Experience

    • Board Member

      Issued by REAL Hope Youth Center 501(c)(3) on Aug 2013
      REAL Hope Youth Center 501(c)(3)Associated with John Norwood