
John Norwood
Customer Service Representative

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About me
US Army Veteran | College/Military/Career Counselor | Adjunct Professor | Recruitment Professional and High School History Teacher
Education

Bethel University McKenzie, Tennessee
2008 - 2011Bachelor of Science Management and Organizational Development 3.51 (cum laude)
American Public University System
2013 - 2014Masters Graduate Certificate Nonprofit Management 3.83The Graduate Certificate in Nonprofit Management will prepare students to manage a nonprofit organization in today’s economic and regulatory environment, in either the private or public sector. Students will receive a solid foundation in leadership, finance, governmental relations, communications, marketing, and the critical role of fundraising. This certificate is designed for anyone who is already working in a non-profit organization, or for that student who desires to acquire a managerial… Show more The Graduate Certificate in Nonprofit Management will prepare students to manage a nonprofit organization in today’s economic and regulatory environment, in either the private or public sector. Students will receive a solid foundation in leadership, finance, governmental relations, communications, marketing, and the critical role of fundraising. This certificate is designed for anyone who is already working in a non-profit organization, or for that student who desires to acquire a managerial level position in the non-profit sector. Show less

Capella University
2014 - 2018Master of Public Administration (M.P.A.) Nonprofit Management and Leadership 3.85Capella University's MPA in Nonprofit Management and Leadership program prepares you to develop innovative solutions to emerging challenges in society. This program is designed around industry standards for nonprofit management education, including the graduate curriculum guidelines established by the Nonprofit Academic Centers Council (NACC).The curriculum focuses on organizational and community collaborations; multicultural and diverse population needs; employee and volunteer… Show more Capella University's MPA in Nonprofit Management and Leadership program prepares you to develop innovative solutions to emerging challenges in society. This program is designed around industry standards for nonprofit management education, including the graduate curriculum guidelines established by the Nonprofit Academic Centers Council (NACC).The curriculum focuses on organizational and community collaborations; multicultural and diverse population needs; employee and volunteer development; legal, regulatory, and tax issues; financial analysis and reporting; marketing; program evaluation; strategic planning; and advanced skills in fund development and stewardship — all from a nonprofit perspective. Show less

American Public University System
2011 - 2014Master of Arts American HIstory (American Revolution and Civil War Studies) 3.53Activities and Societies: Pi Gamma Mu International Honor Society for Social Studies Society of the Saber and Scroll Appraise different approaches to history and historical method in order to evaluate and propose a specific methodology for a particular project. Define, classify, and articulate in oral or written form the major trends, events, and people that have shaped world history, and evaluate them in context by comparison and contrast. Define, classify, and articulate in oral or written form the major trends, events, and people that have shaped Ancient, European, American, and Global history, and… Show more Appraise different approaches to history and historical method in order to evaluate and propose a specific methodology for a particular project. Define, classify, and articulate in oral or written form the major trends, events, and people that have shaped world history, and evaluate them in context by comparison and contrast. Define, classify, and articulate in oral or written form the major trends, events, and people that have shaped Ancient, European, American, and Global history, and evaluate them in context by comparison or contrast. Examine, analyze, and evaluate at least one specialized historical sub-discipline. Synthesize historical issues into a coherent and comprehensive paradigm of the human condition. Analyze data, information, and concepts pertinent to various methodologies of historical research. Create an historical research proposal in which data, information, and concepts can be evaluated and synthesized. Show less
Experience

Mohon International Inc
Aug 2003 - Jan 2006Customer Service Representative
Institutional Casework Inc
Feb 2006 - Nov 2009Customer Service ManagerI handled a variety of quality issues with end users, school owners, dealers and others to resolve problems and move forward with project completion. This involved excellent time management, research, and communication skills combined with keeping the Mission Statement of the company in mind.Position included but was not limited to negotiating the best approach(es) to resolving customer complaints/issues, and overseeing teams in the field to ensure any work was executed to meet and/or exceed the customers expectations. Show less

Bethel University of Tennessee
Nov 2009 - Oct 2019Director of Recruitment and Admissions (Talent Acquisiton)Managed multiple teams as it pertained to the mission of increasing enrollment across the various educational programs/departments within the institution. Teams consisted of both face to face and remote operations which included team members oprtating out of four states. General responsibilities included continuous improvement in institutional processes aimed at streamlining the recruitment and admissions process and/or overseeing the marketing strategy for the institutions short and long term goals. Much of the experience within this role included the evaluation of teams, and the development/creation of teams which required a specific/targeted recruitment effort to identify team members who posessed the qualities identified/needed to advance not only the department(s), but also the mission of the University. Show less

GEAR UP
Jan 2021 - Feb 2025College/Military/Career CounselorProfessional student support position embedded within a high school which works as supplemental assistance with the student body to identify post-secondary institution to attend after graduation. Position requires the ability to identify key characteristics of a student along with their professional/career aspirations in an effort to locate and identify a post-secondary institution that fits both their personality as well as aligns with their career/educational goals. The position also requires an advanced knowledge of Financial Aid, as well as how to inform both the student and the parent/guardians of the financial cost(s) associated with attending a post-secondary institution. The position also requires a continuous networking of professional organizations in the region by which to bridge the gap between the hiring needs of those organizations and students looking to go straight into the workforce after high school. Show less

Henry County High School
Jan 2025 - nowCollege/Career/Military Advisor and History Teacher
Licenses & Certifications

Water Damage Restoration
INSTITUTE OF INSPECTION CLEANING AND RESTORATION CERTIFICATIONJun 2020
Volunteer Experience
Board Member
Issued by REAL Hope Youth Center 501(c)(3) on Aug 2013
Associated with John Norwood
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