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Eric Wilson

Eric Wilson

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location of Eric WilsonKansas City Metropolitan Area

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  • Timeline

  • About me

    National After Sales Coach Manager at Volkswagen Group of America, Inc

  • Education

    • Carl Sandburg College

      2002 - 2005
      AAS IT Cisco Computer Networking

    • Quincy Notre Dame

      1974 - 1978
      Diploma General Studies

    • Minnesota State University, Mankato

      2022 - 2022
      Customer Experience Program

  • Experience

    • Steve Nosser Ford

      Jan 1985 - Jul 1987

      • Parts Manager

        Dec 1985 - Jul 1987

      • Service Advisor

        Jan 1985 - Dec 1985

    • Lakis Ford Dodge

      Jul 1987 - Mar 2006
      Parts and Service Director

      Responsible for all aspects of fixed operations - Multple Medallion Manager Award Recipient.

    • Carl Sandburg College

      Jun 2005 - Mar 2006
      Adjunct Faculty

      Taught various courses in the vocational education areas including CCNA, CCNP, Microsoft applications.

    • Applied Transportation Concepts, Inc.

      Feb 2006 - May 2012
      Division Manager

    • Volkswagen of America, Inc

      May 2012 - now

      Team Lead for the Volkswagen of America National After Sales Coaches Service Coach and Consultant for fixed operations. Current focus on RASE - Retail After Sales Excellence program, a comprehensive global initiative for process improvement and training for VW dealers fixed operations departments.

      • National Service Coach Team Leader

        Jan 2017 - now

      • Regional Service Coach

        May 2012 - Jan 2017

    • Volkswagen Group of America

      Feb 2023 - now
      After Sales Coach Manager

  • Licenses & Certifications