Phuoc Nguyen

Experience

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  Arby's

  Dec 2012 - Mar 2013

  Cashier
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  Fred Meyer

  Apr 2013 - Apr 2018

  Grocery Clerk

  • Assist customers at checkout and bag groceries.• Maintain attractive displays and stock shelves.• Provide customer direction and answer any question regarding promotion, on sale item, etc.

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  University of Washington Tacoma

  Mar 2017 - Jun 2017

  Software Developer

  Utilize Java to extract data from XML file and store data into NoSQL Database. Using the collecting data to create an executable XML file that can use to run update instructions to computers.

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  NRT Technology Corp.

  Apr 2018 - Nov 2021

  IT Technician

  • Provide 24/7 on call support, coordinate with colleagues and customers to address ongoing issue with casino kiosk via ticketing system.• Ensure every ATMs are up and running within a timely manner. Provide customer guidance on basic troubleshooting and operation of the kiosk. Maintain quality measurements and overall commitment to customer satisfaction.• Incident Handling: Perform troubleshooting of hardware and software failure, plan a response, perform the necessary steps of troubleshooting, replace any part that cause the problem and update on the progress. Escalating the issue to upper management if necessary. • Update Backoffice parameter bases on the requirements. Manage kiosk status from the backend server.• Manage Windows Active Directory: Create, remove, and grant permission to user. Configure their initial login setup on the kiosk Backoffice. Reset user password and apply policy to the user. • Reimage the kiosk: Backup system files, install Windows image and kiosk software. Test and validate the kiosk to comply with the Washington State Gambling Commission standard. Show less

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  Costco IT

  Nov 2021 - now

  IT Support