Hipa Mahmoud

Experience

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  Xceed

  Apr 2013 - Sept 2014

  Agent

  Receiving incoming calls and providing technical support to ADSL problems. ADSL Troubleshooting and fixed line issue. Ensuring that all ADSL support calls and tickets are logged correctly. Responsible for wired and Wireless router configuration and troubleshooting.

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  Telecom Egypt

  Apr 2015 - Oct 2018

  E-onsite Service Engineer

  "Onsite Service engineer "_________________________1. Working closely on customers technical requirements, Analyze, Install, Configure, and troubleshoot different solutions provided to our enterprise customers.2. provision MPLS virtual private network VPN L3, including CE-PE routing protocol RIPv1, RIPv2, OSPF, IGRP, EIGRP, ISIS, BGPv4 & MP-BGP and static , MPLS virtual private network L2 , Internet connectivity using BGP or static routing.3. Solid experience with Inter-AS, traffic engineering, VPLS and advanced topics in ISP field.4. Install and activate customer connections using different medias (Local Loops, fiber, 3G, WIMAX, …etc.)5. On hand experience with customer different CISCO customer different routers 888 , 888E , 888EG 1800,2811,2901,2911,2921,1921,6. Solid experience with Alcatel DSLAMs: ASAM & ISAM and Huawei DSLAMs: 5100, 5103, 5105 & 5600 and MSAN.7- Managing technicians inside and outside the exchanges and monitor their work . Show less

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  Orange Business Services

  Nov 2018 - Aug 2019

  BASF Change lmplementation Owner Engineer

  Ø Implement simple, standard, and intermediate change requests for IPVPN & Enterprise Telephony on CUCM CUC for IPT and different types of switches Like Layer 2 & Layer 3 switches,Nexus.Ø Guide the field Engineer for all scheduled change activities.Ø Assess requests for change that originate from incident management, problem management, release management, or continuity management.Ø validate and classify the change request according to its complexity defined in the Change catalogue. If simple, standard and intermediate implement it accordingly. In Complex changes cascade it to level 3 engineers , then organize an participate in a call with change team level 3 engineers and customer to implement complex changes.Ø Register changes as needed to handle requests for change or receives change requests from other change initiatorsØ Determine the risk and impact for requested changes.Ø prepare implementation plans by creating tasks. Ø For complex changes liaise with correct entity to get the change implemented in agreed time as per SLA with CustomerØ Monitor the progress of changes.Ø Monitor and report quality of first time right, on-time change implementationØ Ensure and monitor delivery of change implementation within agreed lead timesØ Perform the pre-checks before the change window timeØ Perform the post-implementation reviewØ Check with the customer that his application is running with no problems.Ø Send success report to all involved entities after the completing the changeØ Once the change process is completed, the entire process should be documented in a database (CMDB) that all stakeholders can access.Ø Manage and perform Projects and bulk change requests using standard process and procedures. Show less

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  NCR Corporation

  Aug 2019 - now

  Multi-Vendor SD-WAN NOC Engineer II

  - Support SDWAN solutions for Multi-vendors like (Velo Cloud - Silverpeak ).- T-shooting Different Incidents related to SDWAN and virtualization problems.- Supporting SDWAN solution and incidents 24x7.- Handling different incidents with Vendors and customers with providing RFOs and RCA.- Supporting Meraki wireless solution to different customers. Supporting Juniper and Cisco solution as well for NCR legacy customers.- Supporting Riverbed optimization solution.