Shamna Anish

Experience

• 

  Fortune Destination Management India Pvt Ltd

  Feb 2010 - Jan 2014

  Tour operations

  • Involved in Company Strategic Planning, Tour Scheduling and Implementation • Provided recommendations on tour packages being planned by the company.• Involved in Tour Costing and Pricing• Prepared Travel Itineraries for the scheduled group tours• Involved in Advertisement planning • Accurately communicated the tour schedules, tour costs and tour itineraries with the Sales team.• Managed Hotel reservations and Hotel contracting at each destinations• Arranged tentative bookings and subsequent confirmation of Hotel rooms.• Coordinated with various Airlines and bargains with them to get the most affordable group rates• Made initial flight seat holdings with the bargained fares for group tours• Made payment and passenger naming list in time to the airlines • Confirmed Coach bookings for group tours and FIT’s and managed transport contracts• Monitored subordinates on issuing flight tickets, generating hotel and transport vouchers for FIT’s and communication with customers.• Prepared daily MIS and sales report • Organised all documents for travel• Ensured that the travel goes smoothly by making all necessary preparations• Handled payments to vendors in association with the Accounts department.• Dealt with unforeseen situations like flight delay, flight cancellations etc.• Provided training to new employees of the Tour Operations department عرض أقل

• 

  Meydan

  Feb 2015 - Apr 2015

  Travel Coordinator

  Main responsibilities are making Air Tickets and Hotel Accommodations for all Dubai World Cup Guests including Horseman’s, Media & TV Broadcast team and Self Paying Guests.Maintains constant liaison and build strong rapport with local service providers (Travel Agent, Airline and Hotels)Respond to guest’s travel requests received via sports system (air, hotel, visa, transfers) in an efficient, courteous and timely manner.Establish, maintain, and update files, databases, records, and other documents; develop and maintain data, and perform routine analyses and calculations in the processing of data for recurring internal reportsAll Hotel Blocked Rooms to be monitored closely to avoid unnecessary No-ShowsArranging UAE visas for DWC through the HR department.Directly report to Travel Manager.Ensure all Emergency Travel should be handled 24 hours/7Days. عرض أقل

• 

  Globelink Travel

  Apr 2015 - Aug 2020

  Corporate Travel Consultant

  Planning out the travel itineraries. Provide best available travel quotes that ensure most cost effective route is booked. Manage emails on priority basis with a quick action. Provide service to clients by timely issuance of tickets upon confirmation. Expertly use the appropriate travel tools and system to complete clients requestsStrong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the client. Inform clients of travel dates, times, connections, hotel bookings during flight connections, baggage limits, medical & visa requirements and assist in preparing required documents. Responds to requests accurately and completelyQueue the travel booking to International SOS. Inform client during flight cancellation and schedule changes. Provide them with alternate flight options on same routing. YieldProvides the clients with the required industry information such as low fares, fare rules and penaltiesLiaise with suppliers like airline, visa agent, hotel supplier and ensure to complete the task to deadlinesCreates good rapport with the clientActively supports other team members within and across teamsAdhere to all administrative policies and procedures relating to ticketing, issuing voucher, invoicing and updating the information on the internal tools and accounting system. Maintain an up-to-date database of all regular customers pertaining to their bookings, frequent traveler numbers, meal / seat preferences etc. to offer them personalized service.Prepare Account statement by updating LPO details and ensure that all costs are correct and coordinate with Finance team to submit the statement on timely basiss.Prepare Travel Reports as and when required on excel spreadsheets. Receive and process client feedback on the level & quality of service offered by GLT and scope for improvement, if anyAdheres to company policies and procedures to maintain quality control. عرض أقل

• 

  INS Travel

  Nov 2021 - Feb 2023

  Corporate Travel Consultant
• 

  Dnata Travel Group

  Feb 2023 - now

  Corporate Travel Consultant