Jaimie Enterkin

Experience

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  Hair Talk T.V INC.

  Jan 2009 - May 2011

  Sales Coordinator/ Administrative Assistant

  • Assisted in client relationship building to secure future revenue by providing detailed information pertaining specifically to the client’s needs. • Transformed previously manual processes relating to vendor/supplier records into an efficient, computerized system. Scheduled meeting times, filed all accounting and employee related paperwork. Processed all recorded meeting minutes.• Served as first point of contact for customers, investors and internal personnel calling or visiting the main administrative office. Efficiently operated front offices multi phone line and provided prompt, courteous and knowledgeable assistance.• Ensured all emails were promptly sent out to the correct department regarding all present or future client interactions while showing the first impression image of the company. Show less

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  Nickelodeon Suites Resort

  Aug 2011 - May 2016

  Resort Operations Manager

  • Task Force Managing Team Member – Awarded the lead position of assisting in successfully repairing the Resort Operations of failing properties to a position of gained revenue and overall achievement by implementing and executing a reputation management action plan. Assisted with repaired success of the Renaissance Stapleton, CO and Holiday Inn Denver, CO properties• Responsible for multiple departments such as Front Office, Reservations, Communications, Call Center and Bell Service employees along with all operational expectations and detailed job scope requirements.• Specialized in Wholesale and Third-Party contracts and reservations with the sole responsibility of assisting sales and accounting on AR Account set up and close outs, AP Folios, PO Requests and Account Disputes.• Trained in Revenue Management with the responsibility of upholding and exceeding ANR and PPA expectations and goals. Correctly executing inventory close outs, balancing and forecast projections. • Communicated information between Engineering and Housekeeping departments to provide daily update on all active suites which would maximize occupancy and increase total Revenue. • Quickly and effectively solved customer challenges along with all past Guests issues while upholding the integrity of the Resort. Show less

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  TMH MANAGEMENT

  Aug 2016 - now

  Director Of Business Operations

  · Director of Hotel Development for the West Wing Boutique Hotel: Project managed the development and Operations including Structure Set up and Breakdown, Time Management, Quality Management, Cost Management, and Risk Management in addition to, design concept and internal structure set up for a newly developed 6 Million Dollar Boutique Hotel. · Created and implemented all Standard Operating Procedures including Hotel Development and training material along with Employee Code of Conduct in compliance with Florida Statutes Chapter 509/281 and Labor Laws. · Contracted the setup and installation of all PRI Channels, DID numbers and Interface cut sheets for all phone and internet access throughout the building structure.· Developed and structured PMS systems with the ability to interface all reservation and billing services in compliance with hotel standards. · Director of Operations for the Quality Inn and Conference Center: Hired and trained new and existing staff while managing the operation of Front Desk, Housekeeping, and Maintenance Departments. · Created Implemented and Executed a Reputation Management Action Plan to a level of success while improving the overall Hotels Reputation in which was revenue and profit driven. Show less