Talk to sales Try for Free
Amgad Mohammed

Amgad Mohammed

Voice Network Engineer

Followers of Amgad Mohammed4000 followers
location of Amgad MohammedEgypt

Connect with Amgad Mohammed to Send Message

Connect

Connect with Amgad Mohammed to Send Message

Connect

  • Timeline

  • About me

    Senior IPT &&Contact Center Engineer CCNP collaboration || ITILV4 ||MS-700||MS-720|| AZ-104||AZ-900 ||Oracle SBC || Avaya ACSS&& ACIS || UCCE || PCCE ||Eleveo Zoom ||UCCX||CUCM

  • Education

    • EL-Farouk Islamic School

      2005 - 2013
      Mathematics

    • Loughborough University

      2013 - 2017
      Bachelor's degree Computer Networks Second Class Honor Upper Division

    • Loughborough University

      2013 - 2017
      Bachelor's degree Computer Networks B

    • The British University in Egypt

      2014 - 2017
      Bachelor's degree Computer Science

    • Loughborough University

      2013 - 2017
      Bachelor's degree Computer Netowrks Managment Second Class Honor Upper Division

  • Experience

    • Aura-Tech

      Jul 2018 - Mar 2019
      Voice Network Engineer

      Supporting and implementing Avaya Aura Communication Manager.- Supporting and implementing Avaya IP Office- Supporting and implementing GrandStream UCM

    • Summit Technology Solutions

      Mar 2019 - Sept 2020
      Voice Technical Service Engineer

      • Troubleshoot, Identify and Resolve VoIP & IPT related incidents over different Avaya products:• Avaya Aura Communication Manager (ACM).• Avaya Aura Utility Services (US).• Avaya Aura Application Enablement Services (AES).•Avaya Aura multimedia Messaging • Avaya Contact Recorder (ACR).• Avaya Aure System Manager (SMGR).• Avaya Aura Session Manager (ASM).• Avaya Aura Messaging (AAM), • Avaya Aura Communication Manager Messaging (CMM).• Avaya Session Border Controller for Enterprise (ASBCE).•Avaya aura Contact Center (AACC)• Avaya Aura Conferencing (AAC)• Avaya Equinox for Windows/Android/IOS.•Have a good knowledge in Avaya Communication Server 1000 (CS1K).•Participate in new Avaya implementation projects.•Maintaining, troubleshooting and technical support for Avaya products.•Work in multiple Avaya portfolios (IPT, Hospitality, and Call Centers).Good knowledge of Cisco CUCM Show less

    • Orange Business

      Oct 2020 - Feb 2024

      • Unified Communication Expert (CTS2)

        Sept 2022 - Feb 2024

      • Senior UC Change Implemention Owner

        Jul 2021 - Feb 2024

      • Cisco Unified Communication Expert (CTS2)

        Aug 2022 - Jan 2023

      • UC Change Implementation Owner

        Oct 2020 - Jul 2021

    • IST Networks

      Feb 2024 - Oct 2024
      Senior Cisco System Engineer

    • Advanced Data Systems

      Nov 2024 - now
      Senior Collaboration Engineer

  • Licenses & Certifications

    • ACSS - Avaya IP Office™ Platform

      Avaya

    • Cisco Certified Network Associate Routing and Switching (CCNA)

      Cisco

    • ACSS-7220 - Avaya Aura® Core Components Support

      Avaya

    • Cisco Certified Network Professional Collaboration (CCNP Collaboration)

      Cisco
      Jul 2020
      View certificate certificate

    • Cisco Certified Specialist - Collaboration Core

      Cisco
      Jul 2020
      View certificate certificate

    • ACIS-71200 - Avaya Aura® Core Components

      Avaya

    • Avaya Session Border Controller for Enterprise Platform Independent

      Avaya

    • ACIS 6202 Avaya Aura® Contact Center

      Avaya

    • ACIS 6209 Avaya Aura® Contact Center CCT and Multimedia

      Avaya

    • ACSS-3300 - Avaya Aura® Contact Center

      Avaya

  • Honors & Awards

    • Awarded to Amgad Mohammed
      Change maker award Orange business services