Cristian Fernando Pineda

Experience

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  IBUN - Instituto de Biotecnología de la Universidad Nacional de Colombia

  Nov 2022 - Feb 2023

  Research Assistant

  - Assisted in the incubation and growth of fungi and bacteria for a project to develop a biopesticide.

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  Firmenich

  Jan 2023 - Jul 2023

  Sensory and Consumer Insights Trainee

  - Designed and executed the logistics for the development of different tests in the sensory evaluation of food, in addition to analyzing their results and reporting.- Analyzed data related to market research and consumer research issues.- Lectured in theoretical and practical training in sensory language to 40+ people for over 25 sessions.- Prepared flavor samples and flavor applications (sweet, savory and beverage) in food products.

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  Universidad Nacional de Colombia

  Feb 2023 - Jun 2023

  Process modeling and simulation Teaching Assistant

  - Provided timely and frequent feedback to students, fostering an environment of open communication and interest.- Assisted in answering student’s questions about projects and tasks developed in class for 90+ students.

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  Purdue University

  Aug 2023 - Feb 2024

  Visiting Research Scholar

  - Formulated and designed an innovative food product: a non-alcoholic fermented plant-based beverage.- Evaluated various chemical and physical properties of the designed product, such as rheology, color, acidity, among others.- Designed and conducted a sensory test with 30+ people to assess consumer perception of the product.- Presented reports demonstrating all methods and results obtained in the research procedures.

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  IntouchCX

  Jun 2024 - Sept 2024

  Community Support Representative

  - Developed strategies to enhance customer experience and optimize satisfaction and retention, utilizing the CRM Atrium for efficient follow-up.- Conducted mediation, persuasion, and negotiation to resolve disputes, improving operational efficiency and brand perception.- Collaborated with marketing and operations teams to align communication strategies with business objectives, strengthening customer relationships.

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  Netquest

  Dec 2024 - now

  Jr Fieldwork Specialist