Frederic Guariento

Experience

• 

  Global One Communications

  Jan 1998 - Jan 1999

  IP Network Design Development Assistant

  Used a top-down design approach for use in the design of the worldwide IP network infrastructure. The design of the GlobalOne IP Services was dedicated to business requirements (the rules of the business, the process flow, the security requirements and the expected results). Worked to translate all these design into the specification:- Scalability- Open Standards- Availability/Reliability- Modularity- Security- Network ManagementStudied the cost constraints and presented in front of the management. A forego of the project start the deployment of the first global IP Network in 1999. Show less

• 

  Mobistar

  Mar 1999 - Jan 2009

  *To continually review systems, processes and procedures in order to drive efficiencies and performance*To ensure adequate quality checks are in place in-line with corporate and client objectives and all corporate and legal audit requirements are met*To work closely with other areas of the business and the senior management team in developing new business opportunities Technical Crisis Management in order to gain back the trust of the customer by understanding its problems and solve them (technical, billing, understanding)

  • Head of Operations IRISnet

    Oct 2006 - Jan 2009

  • Customer Systems Expert

    Mar 1999 - Oct 2006
• 

  2 A.M. SPRL

  Aug 2006 - Sept 2016

  Managing Director

  2 A.M. SPRL was created to develop projects in different fields of interests:- Telecommunications (network building, team management)- Logistics, Quality and Process- E-commerce- Environment- Energy (PEB in Belgium, BREEAM international)- Photography -- packshot for web sites collections- Security (number generation mecanism)- personal interests in Gardening- personal interests in Apple (support, solutions for people or companies)My role & responsibilities inside 2 A.M. SPRL :- managing the company(day-to-day)- determining how technology can best used to implement a business strategy- integrating and running the technology- balance the initial expenditure of energy towards product research and innovation while considering the enduring business requirements necessary for building a successful strategy. (greatest challenge so far)- understand how technological instruments function in complex contexts which include relationships among other assets (human, social, knowledge, and financial capital, communications, marketing, branding, customer relations, etc...). Show less

• 

  Allisblue

  Oct 2006 - Feb 2008

  Director of Technology

  Responsible to take care of management of scientific and technical issues within the organization.Essentially, was responsible for the transformation of capital (monetary, intellectual) into technological capital that helps the company in achieving its objectives.- Establishment of a BLADE infrastructure (IBM)- Implementation of SLAs with ENDEMOL- Establishing communication processes with RMG Connect

• 

  IRISNET

  Jan 2008 - Oct 2012

  Customer service as we all know is a service provided to the customers so as to make them satisfied with the product they have purchased or may be with the service that they use.- The main duty of a customer service manager is to supervise the customer service agents who actually have the direct interaction with the customers.- It is the responsibility of a customer service manager to ensure all the employees are well trained and have enough information and knowledge about the particular product or service.- Giving performance feed backs to the employees.- It is the responsibility of a customer service manager to give daily updated of the service pr product to the employees without fail.- The ability to handle complaints and difficult situations in a patient, calm and effective way. (If the customer over the phone is very irate ad an employee is unable to handle the call then it is customer service manager’s responsibility to speak to the customer and give positive resolution).- A genuine interest in working with and helping customersgood communication skills- The ability to supervise and motivate staff in a teamgood presentation and a polite, tactful and friendly character- A good understanding of numbers and planning- The ability to be flexible, decisive and quick-thinking Show less . Assisting sales people in the qualification of customer needs and performing pre demo needs analysis. Demonstrations of the product, both standard and tailored to suspects and prospects. ManaÀging pilots and prototypes. Responding in writing to customer requirements. Responding to Request for Information/Proposal documents. Developing product centric selling strategies. Working with sales people on the execution of specific sales strategies. Monitoring and managing the technical pre‐sales environments. Meeting customers and delivering product centric presentations. Developing draft MS project plans for implementation consulting. Developing Statements of Work for implementation consulting Show less - Manage all the daily operations that take place in the company- Planning operation from the beginning and implementing them after approval of the higher authorities- Coordinate between the different departments- Increase the efficiency of the office- Keep a close watch on the budgets of each department- Should know and understand the workings of each department- Implement strict budgetary controls- Solve all the problems that arise through the day- Delegation of duties to the right employees- Represent operations department in the board- Give a progress report to the board- Solve dispute that arise between employees or departments and make sure the daily work is not hampered in any way- Deciding the budget of each department- Collecting reports from all the departmental heads- Make suggestion for promotion as they work with all the employees closely and know the capabilities of each individual- Help the management make plans for future business ventures Show less

  • Customer Services Manager

    Oct 2010 - Oct 2012

  • PreSales manager

    Jan 2010 - Oct 2012

  • Director of Operations

    Jan 2008 - Oct 2012
• 

  DujardinStore S.A.

  Aug 2009 - Aug 2011

  ICT & e-commerce Manager

  As more and more businesses implement online ordering systems, the e-commerce manager role is becoming an integral part of a company's success.I had a vast array of job duties. I was responsible for determining what website format to use, reducing supply chain costs in regards to shipping, developing affiliate marketing programs, implementing online security and coordinating all online transaction and marketing efforts. Essentially, I was asked to control all aspects of a company's online business. Once more, when the initial online business plan (website, transaction type) was implemented, eI had to maintain the plan. This involves website maintenance, renegotiating contracts with suppliers and payment services and staying up to date on any software or data management trends. Show less

• 

  Orange

  Dec 2012 - Sept 2013

  Satellite Product Manager

  Product manager for Satellite solutions in Marketing Departement• Analysing telecom market, satellite solutions: targeting market tendency and market demand, key competitors and their portfolio• Implementing new products or revamping current products, preparing description documents kit, sales managers coaching, marketing promotions• Supporting current satellite products: pricing optimisation, lifecycle check, sales guide revamping• Supporting sales managers on satellite products Show less

• 

  VA2S

  Oct 2013 - Jul 2020

  Director of Operations

  We manage to sign a contract with Orange Business Services in Satellite to deliver prepaid service on board of Ships such as Voice, Internet, Remote Management, Remote Training...We manage to be as of 2014 a VoIP carrier and operator to offer value added services to SMALL and MEDIUM companies.VA2S is a leading company in the Automatic Call Distribution business;VA2S will help you understand your needs and build a strong ASP solution based on your requirement. The ASP Solution offers you a scalable model, no hardware investment, only software;Contact us at info@va2s.euCTO as "Infrastructure Manager"With the escalating complexity of information technology (IT) many companies have allocated some of the responsibilities of the traditional Chief Information Officer (CIO) to a CTO. VA2S merges those two and my role and responsibilities are as follow:- Oversee technology strategy, executive-level relationships, budgeting, and the fusion of IT and business processes.- Run the infrastructure and operations of IT: data center operations, network operations, applications development & maintenance, security and others line functions.- Focus is to keep the IT organisation operating efficiently- Report directly to the CEO- Have proven operational skills, a keen sense of managing technology- Have an ability to lead a large and diverse organisation- Retain the traditional elements of executive power- Responsible for day-to-day management and operations Show less

• 

  DocPom

  Apr 2014 - now

  On demand-tech support

  DocPom is a new on-demand tech support service provided by our fully-vetted team of techs. In addition to a complete range of in-home tech support services, we also provide new technology consultation and training. We’re making technology in the home simple.We not only fix problems, we educate and help architect a home’s tech eco-system.In today’s world of connected devices and the Internet of Things, our mission is to make the newest in technology available and understandable to all. Our team is group of passionate techs, developers, ... dedicated to making technology accessible to everyone. Each of us has served as tech support to our friends and family members at one time or another. Discovering that the existing options were expensive, inferior and confusing, we set out to create the experience that we would want for our customers. Show less

• 

  PixieWave

  Apr 2014 - Jun 2016

  Founder of PixieWave

  PixieWave is the first true mobile packshot studio photos and 360° animation. We can shoot at your premises, we can shoot perfect pictures with true white. If you have an e-commerce, you need beautiful photos to suggest an emotive response when a customer look at your product. My Roles and Responsibilities within PixieWave are such as Managing a start-up, establishing a complete set of processes, thinking the next steps.· Serve as a key member of the Business Development team in helping to define and deliver the overall GTM strategy. Set a strategic business development plan for target markets and ensure it's in line with the PixieWave strategic direction.· Execute the strategic business development plan while working with key internal stakeholders (e.g. service teams, marketing, PR, legal, support, etc.). Work with existing partners to define and execute joint sales and Go to Market (GTM) programs.· Engage with Venture Capitals, incubators, accelerators, startup communities, and startups end customers to create and drive revenue opportunities for PixieWave. This includes developing detailed account plans to track the progress of top startup partners and achievement to goals.· Identify specific customer segments and industry verticals to approach with a joint value proposition for using PixieWave. Ensure that PixieWave is the startup Preferred PackShot Studio. Show less

• 

  Société Régionale Wallone du Transport

  Jan 2015 - Aug 2015

  Project Manager

  Manage the specification, procurement, design, installation and commissioning phases of the project: Upgrade the Wifi Infrastructure in the Bus depot all over Wallonie.Everyday work and challenges:· Genuine … welcoming, customer-centric and respectful· Professional… solution-oriented, accountable and delivering to promises· Proactive … progressive, innovative and decisive· Inclusive … connected in my thinking, empathetic and promote diversity

• 

  O2 Interactions S.A.

  Jan 2016 - Dec 2017

  Missions Officer

  I direct, anime, coordinate, and manage a computer entity to achieve the objectives set as part of the strategy defined for the entity. I am force proposal for major changes within the IS strategy determined by the responsible management of the ISD. I am the guarantor of IT services produced in optimum quality for the cost.** Computers, Maintenance-- Conduct technical development of the information system.-- Guarantee the consistency of projects and applications in the scope of responsibility with that of other areas.-- Organization of user support tools in its field.-- Watch on technological developments.-- Observing the directions.** Framing, Animation-- Coordination, Management and staff animation.-- Distribution of the workload, volume and timing, based on the expected evolution of the workforce and skills.-- Management, organization, planning and control of the entity's operations.** Quality, Safety-- Implementation and compliance with procedures and security assurance methods of information systems.-- Guarantee the quality of work provided.-- Ensuring respect of the quality plan.** Communication-- From master to clients of the entity structure.-- Within its entity (corporate communication, communication on IT developments, etc.).** Purchase-- Participation in decisions concerning the choice of hardware and software: preparation of technical specifications for intellectual services contracts or purchase equipment.-- Monitoring the implementation of procurement procedures.** Planning, organization, management-- Negotiating objectives and resources of the entity.-- Steering financial management (recurrent and project) ensuring compliance with budgetary procedures.** Expertise-- Council project management technically. Show less

• 

  O2 Interactions

  Jan 2018 - Oct 2019

  Architecte de solutions techniques

  I am implicated at most stages of the development of new applications: from preliminary discussions with the customers to the follow-up of the software design and implementation activities. Through experience or academic activities.I have gathered experience in one or more of the following areas: software development, software design, and application architecture. I am afforded a high degree of autonomy with a clear orientation towards pragmatic solution and firm commitment to quality and team work.ResponsibilitiesI Conduct strategic analysis of architecture improvements, models and new products. These analyses are conducted in liaison with other architects, product owners, customers and third party suppliersI conduct technology assessments, Proofs-of-Concept, and support technology selectionI provide expert technical assistance during design activities and to resolve issues ensuring design adherence within and cross sections.I maintain advanced knowledge of architecture technologies and future industry trendsI participate in the review of existing implementation with the goal to further improve on the resilience, performance and maintainability of the infrastructure.I assess new requests to derive budget (Capex/Opex) assumptions.I am involved in development activities related to the defined architecture Show less

• 

  CIVADIS

  Dec 2020 - Jan 2023

  As program manager @CIRB I articulate a program’s strategy and objectives and assess how it will impact entities of the Brussels Region. In a binomial, I must define and oversee a list of dependent projects needed to reach the program’s overall goals.

  • Responsable de projet

    Oct 2022 - Jan 2023

  • Programme Manager [Fix The Basics] @CIRB @CIVADIS

    Dec 2020 - Oct 2022
• 

  STIB-MIVB

  Feb 2023 - now

  I am currently working on a challenging project as part of the telecom security team. My role involves managing the entire life cycle of multiple high-value projects, with interfaces to cyber security and architecture teams. The success of these projects is crucial to the company's overall security, so I must use a complete set of project management skills, including crisis management.Given the high stakes involved, the human factor is also very important. I work closely with colleagues across the company to ensure that all teams are aligned and working together effectively. By leveraging my strong communication and collaboration skills, I can help ensure that everyone is on the same page and that we are moving forward in a coordinated way.Overall, this project requires a high degree of technical expertise and project management skills, as well as a strong ability to work with people and manage complex situations. Despite the challenges, I am excited to be a part of this important work and am committed to delivering the best possible results for the company. Show less

  • Program Manager

    Jul 2023 - now

  • Consultant en technologies

    Feb 2023 - Aug 2023