Allyn J. Raphael

Experience

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  Hyatt Hotels Corporation

  Jan 2002 - Jan 2007

  Front Office Supervisor

  • Oversaw daily operations of Front Desk, Reservations, PBX, Bell, Valet and Valet/Shuttle departments, including scheduling and delegating work to employees.• Led the recruitment, training, and performance management of team members, and addressed their complaints and concerns to promote a positive work environment.• Contributed to the development and achievement of departmental budgets, utilizing wage management techniques and payroll management software to ensure staffing levels met business needs.• Maintained high standards of customer service by ensuring smooth operations and resolving guest issues in a timely and efficient manner. Show less

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  Raphael Inc

  Jan 2006 - Nov 2020

  Director Of Operations
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  TownePlace Suites by Marriott

  Jan 2007 - Jan 2009

  Operations Manager

  • Created and managed Rooms division budgets and revenue forecasts, ensuring financial goals were met and exceeded.• Implemented expense management controls to effectively manage costs and maximize profits.• Provided exceptional guest service by assisting in the check-in and check-out process, ensuring guest satisfaction and retention.• Collaborated with cross-functional teams to streamline operations and improve overall efficiency of the hotel.

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  La Quinta

  Aug 2009 - Jan 2012

  Assistant General Manager

  • Implemented and maintained high guest service standards consistent with the company's core service standards and brand attributes, resulting in positive guest relations and increased return business.• Demonstrated exceptional leadership skills by creating a work environment that fostered teamwork, mutual respect, and employee satisfaction, while implementing quality hiring, training, and succession planning processes.• Acted as a liaison between guests and the hotel, addressing all guest requests, concerns, and complaints in a timely and professional manner to ensure their needs were met and exceeded.• Responsible for managing and overseeing the Human Resources responsibilities within the division, including performance feedback, recognition, and diversity commitment. Show less

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  Nettronix Technology Solutions

  Oct 2012 - Jun 2015

  Supervisor | Technical Team Assistant Manager

  • Led and managed a team of in-house and remote help desk technicians, ensuring top-notch customer support service to end-users through phone, email, and help desk tickets.• Installed, maintained, and provided technical support for hardware and software of user workstations, proactively identifying and resolving issues.• Recorded incidents and maintained accurate documentation of all issues within the issue tracking system, effectively tracking and reporting performance metrics.• Responded to Help Desk tickets, phone calls, emails, and personnel requests for technical support, delivering desk-side and remote technical assistance to end-users.• Identified and resolved technical issues and recommended effective solutions by researching new technologies and keeping abreast of industry trends. Show less

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  Viacore Technologies, Inc.

  Nov 2012 - May 2015

  CEO

  Determined to communicate the organization’s strategic direction and implement proper balance of resources for all initiatives based on the company’s goals while serving as the interface between internal operations and external clients to ascertain how different members expect the company to perform, interpret this for internal teams while applying the proper metrics to accurately gauge our performance as a whole and exceed our goals.

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  OMG

  Apr 2013 - Nov 2014

  Technical Team Lead

  In this position, I served as the key point of contact for the IT Support Team for end-users as well as third party IT partners such as software and hardware vendors. My team of IT Support Staff troubleshot and resolved issues on clients both personal and business PCs. I also worked remotely with my overseas team who were responsible for remote support for users with technical problems and information technology issues. I identified, researched, and resolved technical problems, timely response to telephone calls and Chat Support, email, and personnel requests for technical support.I accurately documented, tracked, and monitored the reported problems/issues to ensure a timely resolution via Salesforce. Show less

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  PSAV

  Jul 2015 - Mar 2022

  Director Of Event Technology

  • Strategize and implement plans to increase revenue and profitability, while ensuring high levels of customer satisfaction throughout the pre-event, during event, and post-event phases.• Utilize consultative selling skills to generate new and repeat business, and establish long-term partnerships with clients.• Lead a team of technicians, providing coaching and training, and conducting performance appraisals to ensure a highly efficient and profitable AV operation that focuses on revenue maximization and cost control.• Provide on-site technical support for PC/network environments, including installation, configuration, and problem resolution, while serving as the primary point of contact for all technical and service-related problems.• Troubleshoot and repair mechanical, hardware, software, and system failures using established procedures, while providing technical support to desktop and laptop computer users for hardware, OS, and application issues, including executive-level staff, and configuring and maintaining audio-visual equipment and other devices for presentations and conferences, including videoconferences. Show less

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  YBE

  May 2020 - now

  Founder

  YBE started off as a celebration and a secret weapon for Young Black Entrepreneurs. It was a group of ambitious visionaries who were leading successful, dynamic businesses that wanted to share their wealth and knowledge with other entrepreneurs.The goal in 2020, provides all the information and know-how that got us this far to others. Our program consisted of 5 modules; we jam-packed them with information on how to start a business, find clients, get funding, market, and thrive. As we grew we found that different businesses needed more customized help. We quickly realized that one-size-fits-all was not a real thing. We immediately pivoted to fit the needs of our members. Three years later here we are, looking to help the next batch of entrepreneurs succeed. We now employ a handful of Marketers, Web Designers, VCs, Coaches, and Mentors, here at your disposal. Joining YBE has been my best decision, now let's make your reality a dream come true for you. Show less

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  Allyn J Raphael, LLC

  Nov 2020 - now

  Founder

  We provide businesses with marketing and consulting services tailored to their specific needs. When you hire us, we invest our time and effort, and work collaboratively as one of your employees to produce the most creative solutions.

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  Four Seasons Hotels and Resorts

  Apr 2021 - now

  IT Support Specialist II

  • Collaborate with IS personnel to troubleshoot and resolve technical issues related to computer software and systems, internet access, hardware, and peripheral equipment, while referring major problems or defective products to vendors/technicians.• Conduct system diagnostics, maintain an inventory of all technology devices, and perform system backups to ensure smooth functioning of computer networks, the support server system(s), and supporting software, while also upgrading hardware, software, and website technical architecture related to hardware and telecommunication connectivity.• Provide end-user support by managing user accounts, setting up, removing, and resetting passwords to ensure confidentiality and proper use, as well as installing, configuring, and modifying workstations, including setting up cables, desktop computers, laptops, docking stations, and printers.• Activate controls on computer and peripheral equipment, respond to program error messages by finding and correcting problems or terminating the program, and provide network communications support.• Conduct computer diagnostics, read technical manuals, and confer with users to investigate and resolve problems while providing technical assistance and support, all with a focus on ensuring maximum user satisfaction. Show less