Camilla Cappella

Experience

• 

  Cathay Pacific Airways

  Sept 2004 - Dec 2004

  Stage commercial department

  Main activities: reservations for business travel and VIPs using the tool "QuickRes", exhibitions packages creation, customer database implementation and maintenance

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  Trawel Srl

  Dec 2004 - Jul 2007

  Booking activities supervisor for direct bookings and top clients as tour operators, travel agencies.ticketing issuance and refunds.Customer care activities before and after sales. Reporting and budgeting activities for Trawel clients (Eurofly, Flyaway, Holiday Autos, The Charming Hotels, HLX and Lastminute.com).Two consulting projects: QMAT issuance for the stock market listing of Eurofly and start-up and implementation of the association MiMa (Milano - Manhattan club).

  • Booking supervisor, call center, ticketing and customer care

    Dec 2005 - Jul 2007

  • Marketing Information System analyst

    Dec 2004 - Dec 2005
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  MERIDIANA FLY S.P.A.

  Jul 2007 - Jun 2016

  Key responsabilities:• support in launching and managing loyalty program also through marketing activities on social media and website;• design internal segmentation strategy, define the strategy to maximize customer engagement and retention;• draw up the budget and periodical financial reports• issue invoices, credit notes, deliver dashboards and reports on a regular basis to business stakeholders , highlighting suggested actions.

  • Loyalty program manager

    Sept 2014 - Jun 2016

  • Head of Revenue Management, Pricing and Space Control

    Jul 2007 - Oct 2015
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  Air Italy

  Oct 2015 - Aug 2020

  Head of Pricing and Control Reservation Center

  Key responsibilities:Supervise the efficient operations and monitor performance of the assigned team in order to achieve revenue, yield and volume targets. Direct sales, Corporate Desk and Groups department.Ensure team compliance with all airline reservation policies and procedures.Handle day to day problem resolution, escalating to higher levels if required.Assign duties, responsabilities and leave records of assigned teams.Keep self and the team up to date on product, service, policies and procedures through regular tem meetings ensuring communication and understanding by team members.Responsibilities for flight schedules, distribution, positive customer service experience creation through active listening, ensuring timely resolution or escalation, handling customer with a professional attitude.Analyze pricing data, monitoring industry trends, develop forecasts and models, determing pricing and marketing strategies, develop pricing tools.Project manager and business analyst : bundled pricing, systems integration , process workflow, procedures implementation plans and strategy and verification systems.Partnerships and Alliances agreements detections and management (code-share agreements , SPAs) Show less

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  Unimare Unione Agenti Marittimi

  May 2021 - Apr 2022

  Responsabile di agenzia

  Attività principali: creazioni pacchetti, biglietteria aerea, marittima e ferroviaria, individuazione nuovi partner e definizione relativa contrattualistica

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  JAZZ HOTEL S.R.L.

  Apr 2022 - now

  Responsabile commerciale