Israel Odebode, MSc, MBA

Experience

• 

  Idea Konsult Limited, Ibadan Nigeria.

  Aug 2008 - Oct 2009

  Hardware Support Engineer- Intern
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  GTBank

  Oct 2010 - Nov 2011

  Network Administrator, I.T Unit

  Diagnose Computer hardware problems, and replace defective components (e.g. Motherboard, processor, memory cards, hard-disk, etc.)• Desktop and in-house applications support (e.g. mails clients –Microsoft outlook, Thunderbird, Microsoft Exchange, banking applications, batch payment system, BPMN solutions, etc.• System upgrade and migrations which includes windows XP to Windows 7 migration, Domain Migration of PCs, etc.• Diagnose computer peripherals for problems and replacement of faulty parts, e.g., swapping printers’ motherboard, fuser units, etc.) • 1st and 2nd level support for Central UPS, Inverters, and all power related issues at the branches.• New branches Setup: Manage and coordinate the setting up of IT Infrastructure at upcoming branches, ranging from LAN cabling (Data Voice and UPS), communication links and all hardware deployment (PCs, UPS, Inverters, Printers, etc. Show less

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  V-Force Technologies, New Jersey

  Oct 2013 - Dec 2013

  SQL Developer (Intern)
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  Maryland Transit Administration

  Jul 2014 - Dec 2014

  Data Analyst (Intern)

  - Assisting with the MTA's performance management programs and performing tasks such as the examination of internal and external key performance metrics, data analysis, performance metric development, and development and distribution of reports.• Applying data analysis, process analysis, fiscal analysis, and other analytical techniques to real-world problems in the measurement and development of organizational performance of MTA.• Analyzing departmental performance metrics to review trends and identify issues as well as using this information to improve the current methodology of data tracking.• Reporting performance data throughout the state agency and to the State Government executives to establish performance trends and issues.• Working closely with the chief performance officer and the MTA Executive team in preparing the data to be presented at monthly meetings with the Governor’s office.• Implementing and importing files from file-based Excel workbooks into SQL Server based database for better and easier analysis.• Preparation of monthly performance briefing to be used by the MTA Executive team and fiscal year budget briefing. Show less

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  ASC Technologies AG

  Jan 2015 - Jan 2021

  - Proactive communication with more than 50 existing and potential clients/accounts across North America establishing proper client relationships. - Managing these projects and reporting to the executive team on progress and sustained business. - Primarily manage Federal accounts - DoD accounts like AFBs, National Guards, Federal Credit Unions etc - Employing business development expertise by generating new leads for prospective business, while building a professional network- Deploy Microsoft Teams Compliance Recording ASC Software native within the Teams app. ASC Technologies is a Microsoft Partner - Gold Application Development and Cloud Platform- Drive market adoption of ASC’s Cloud, Recording and Analytics solutions, Microsoft Teams Compliance Recording in the United States and Canada, across several industries e.g. Healthcare, Financial Institutions, Education, Government, Public Safety.- Work directly with the Directors of Sales, Director of Solutions Consulting and President of ASC Technologies, Americas, to ensure value delivery across the North American, Mexican and Canadian markets.- Sustain Customer Satisfaction across all clients, maintaining customer success and ensuring continued business. Show less - Review and analyze business and technical requirements for ASC’s solutions. - Provide product, technical, and engineering support to technology partners and customers. - Deploy Microsoft Teams Compliance Recording ASC Software native within the Teams app- ASC Technologies is a Microsoft Partner - Gold Application Development and Cloud Platform- Prepare and provide cost estimates by studying customer documents, consulting with engineers, architects, and other professional and technical personnel.- Explanation, demonstration and presentation of ASC’s solutions. - Prepare RFPs and proposals to present to new customers for prospective business. - Development of partner and customer organizations by providing technical information and training. - Work with Federal Government-related opportunities, AFBs and National Guards. - Maintain professional and technical knowledge by attending education workshops, reviewingprofessional publications, and establishing personal networks.- Present regular updates to executive team identifying risks, challenges, and solutions. Show less • Provide partner and customer support (including implementation, general maintenance, problem resolution, and end user training) for ASC’s complete portfolio of hard- and software solutions.• Deployment of enterprise applications in distributed and cloud (AWS) environments• Integration of complex software solutions within large enterprise voice environments (VoIP, TDM)• Performance analysis and general maintenance of distributed applications• Agile business processes and program management• Install new and maintain existing hardware and software solutions• Provide first and second level support to ASC Americas partners and customers• Conduct training sessions for system administrators and business users• Receive and respond to incoming support requests via phone, web, and e-mail.• Travel to customer sites for installations, service response, and software maintenance• Document and maintain customer and project information• Expand and maintain knowledge of product developments and industry changes Show less

  • Customer Success Manager

    Jan 2020 - Jan 2021

  • Technical Solutions Consultant

    Apr 2018 - Jan 2021

  • Technical Systems Engineer - Field Services

    Jan 2015 - Mar 2018
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  Security Compass

  Jan 2021 - Jan 2023

  • Security Program Manager - US Fed.

    May 2022 - Jan 2023

  • Technical Account Manager- US Fed.

    Jan 2021 - May 2022
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  Zimperium

  Jan 2023 - Apr 2024

  Sr. Customer Success Manager

  - Trusted technical advisor, deployment expert and liaison person for zMTD and MAPS enterprise users (particularly Public Sector). - Technical implementation and configuration of the entire zMTD solution and admin console. - Continued adoption of solution for increased value - Account managements and renewals- Lead executive QBRs with client's leadership team, maintaining good business relationship, engagements and continuous value delivery. Zimperium, the global leader in mobile device and application security, offers the only real-time, on-device, machine learning-based protection against Android, iOS, and Chromebooks threats. Show less

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  Finite State

  Apr 2024 - Oct 2024

  Sr. Customer Success Manager
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  Zscaler

  Dec 2024 - now

  Sr. Customer Success Manager