Shirley Rodriguez

Experience

• 

  Editores Orientales C.A.

  Mar 2006 - Dec 2009

  Administrative Assistant/Customer Service Executive

  - Analyzed the customer’s eligibility for benefits and completed all necessary processes for the customer to attain those benefits- Entered and managed customer’s information in a DMS system to illustrate the purpose and the result of each call - Enhanced customer’s experience by providing service in both English and Spanish - Solved an average of 70 cases out of a 100 per work day.

• 

  Alorica

  Apr 2010 - Dec 2010

  Customer Service Representative

  Analyze customer’s eligibility for benefits and complete all necessary process for the customer to attain those benefits

• 

  Satellite Broadcasting Corporation

  Sept 2011 - Apr 2012

  Sales Representative and Dispatch Agent

  - Sold DIRECTV services over the phone to clients located in College Park, GA, Miami, FL and in Fort Worth, TX- Received inbound calls from customers regarding installation, technical issues, scheduling and other concerns- Scheduled and organized routes for all technicians in Georgia, Florida, and Texas- Followed up with new clients regarding their installations, and with current ones in order to retain them as our customers

• 

  HMG Incorporated

  Apr 2012 - Jul 2016

  - Responsible for full recruiting cycle, working with active and passive candidates- Sourced candidates from all mayor job boards as Career Builders, Zip Recruiter, Monster, and LinkedIn - Met with business owners and hiring managers to understand their business and type of employees that they were looking for- Scheduled meetings between candidates and hiring managers, averaging 150 people hired per year for positions in B2B Sales - Responsible for recruiting, training, and developing different sales teams to expand the company’s market to Raleigh, NC, Denver, CO, Austin, TX and Atlanta, GA. - Traveled to new markets on their first week of business to help them launch the office, and to put in place all systems needed by the sales and the recruiting department. - Oversaw the training and the results of the recruiters in the expansion markets by running monthly conference calls, and weekly one on one coaching Show less

  • Executive Recruiter

    Mar 2013 - Jul 2016

  • Business Account Consultant

    Apr 2012 - Feb 2013
• 

  Aerotek

  Sept 2016 - Sept 2019

  Serve as subject matter expert on Vendor Management System technology, acting as the first level help desk for questions regarding the Vendor Management System Requisition System.Primary point of contact between local Aerotek offices and Client Program Offices for Vendor Management System technologies to sustain client relationship for success.Maintain and update policy/procedure for national clients to ensure compliance and that all job postings are distributed in a timely fashion to respective offices. Provide follow up communications to local offices on every job posting.Support and train Recruiters, Account Managers, and Field Support Group on national account Vendor Management System practices.Communicate client deadlines and changes to the field offices as neededPartner with client to identify and update processes as they relate to responsiveness and effectiveness Create activity reports on a weekly and monthly basis to Strategic Sales team Show less

  • MSP Engagement Specialist

    Sept 2017 - Sept 2019

  • Vendor Management System Delivery Specialist

    Sept 2016 - Sept 2017
• 

  AgileOne

  Oct 2019 - Feb 2021

  Client Services Administrator at Delta Airlines

  • Assist Delta Managers with the process of fulfilling contract workers needs by creating and managing requisitions in Vendor Managing System (VMS)• Serve as main point of contact for all Vendors working to fulfill requisitions by being the link between them and the Delta managers • Provide training to Delta Airlines personnel and Vendors personnel on how to use Acceleration VMS• Manage the profiles of existing Delta Airlines contractor’s profiles in Acceleration VMS, ensuring all information pertaining their contract is up to date• Work closely with Delta Airlines employees to ensure that all contract workers have the proper access pertaining to their individual tasks • Host calls between Delta Airline Managers and Vendors to go over details of certain contract worker needs as well as to discuss the status of certain requisitions. Show less

• 

  Backbase

  Feb 2021 - Feb 2024

  • Operations Manager

    Apr 2022 - Feb 2024

  • Recruitment Coordinator

    Feb 2021 - Apr 2022