Alaa Elfar

Experience

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  Genex Company for air condition.

  Jan 2006 - Dec 2006

  Public Relations Specialist

  Jan 06to Des06: Public Relation Representative at Genex Company for air condition.

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  Egypt state information Service

  May 2006 - Nov 2006

  Journalist & Hebrew Translators

  May06 to Nov 06: Hebrew Translators in General Information Center.

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  Elghad Newspaper.

  Dec 2006 - May 2008

  Journalist & Hebrew Translators

  Des 06 to May08: Hebrew Translators at Elghad Newspaper.

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  Rehana Resort Sharm Elshekh .

  Jan 2007 - Dec 2007

  Front Office Receptionist

  - Greets customers and explains the menu offerings.- Estimates waiting time, encouraging customers to wait or return as appropriate.- Accept payment, give change and provide receipts.- Making Checking in and Out.

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  Blue Beach Club Hotel

  Jan 2008 - Jul 2008

  Front Office Receptionist

  - Greets customers and explains the menu offerings.- Estimates waiting time, encouraging customers to wait or return as appropriate.- Accept payment, give change and provide receipts.- Making Checking in and Out.

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  Vodafone Egypt

  Aug 2008 - Nov 2009

  Customer Care Representative

  - Our task is handling customer’s complaints and solves it with the authorities we have Also provide our customers with our new promotions, offers & services

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  Omniat Telecom "for international calls,USA &Canada".

  Dec 2009 - Feb 2010

  Tele sales representative

  - Sale to international calls through access numbers to Arab people and foreigners in USA& Canada.- - Represent our company in a professional and courteous manner.- - Add customer information into the database and updates information on returning customers.- - Answer basic questions that customers have with regard to the company, product or service.

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  Ceramica Cleopatra Group

  Jan 2010 - Nov 2013

  - Responsible for our branches in Egypt by making a follow up over them- Analyse our problems and most common complaints that we receive from our employees & customers, and then put them in categories to know if we have any weak or strength points then send it in a report for our GM. - Responsible for our branches in Egypt by making a follow up over them.- Responsible for managing a team of agents.- To ensure individual agents are performing against targets, reviewing their performance and coaching/training them to do so.

  • After Sales Representative

    Oct 2010 - Nov 2013

  • Follow up Specialist and Call Center Team Leader

    Jan 2010 - Sept 2010
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  Al-Watania Poultry (Egypt)

  Dec 2013 - Dec 2022

  - Preparation of the department work plans and submit them to the Director of Administration for approval .- supervision of the media 's daily .- Follow-up to the annual performance evaluation and performance records of the department staff and submitted to the Director of Administration reports .- do the planning, organizing, directing and monitoring of all services and activities carried out by the Public Relations Office , reporting to the Director of Administration .- prepare your office work procedures and updated from time to time guide .- supervision of the Director of the Department directives regarding the company's link with governmental and non- governmental organizations.- develop mechanisms that encourage communication between senior management and lower levels in the company.- supervise the implementation of the company's reception guests and visitors and to prepare the visit program .- assess the level of achievement of office workers and raise the necessary recommendations .- attend seminars and meetings for the office .- developing training and continuing education for the rehabilitation and training of staff in the office software.- The preparation of periodic reports on the activities of the office. Show less

  • Corporate Communication &PR Manager

    Jan 2016 - Dec 2022

  • media and communication & PR Section Head

    Dec 2013 - Dec 2015
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  Egyptian Radio And Tv Union Ertu

  Jul 2015 - Jul 2016

  Editor and political researcher

  Channel 2 《 برنامج خط أزرق》 ¤ Preparation and formulation of the news covered by the Israeli media and newspapers throughout the week. ¤ Preparation and writing news reports.

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  Elfar Agency | PR Consultations 🐁

  Dec 2022 - Aug 2023

  Corporate Communications & PR Consultant
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  Mawadah - مؤسسة مودة

  May 2023 - now

  PR , Corporate communications and Development projects Director