Najim Mohammed

Experience

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  Capra's Kitchen

  Jul 2019 - Sept 2019

  Cook

  • Served high volume of customers while maintaining excellent customer service• Multi-tasked and prioritized different duties to maintain efficient service• Maintained clean and safe work environment

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  Interac Corp.

  Sept 2020 - Jan 2021

  Technical Analyst

  • Served as the frontline primary point of contact for users to report issues and incidents via telephone. Responsibility for identifying, researching, and resolving routine technical issues.• Reduced the number of technical supports inquires by creating documentation addressing common technical issues• Escalated more involved problems to the appropriate tier level support teams; act as a liaison between customers and technical escalation teams and conducted follow up as appropriate• Interacted with network services, software systems engineering, and/or applications development to restore service and/or identify.• Worked with ServiceNow, Active Directory. Show less

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  Region of Peel

  Apr 2021 - Sept 2021

  • Provided desktop support for over 6000 users remotely as needed to minimize downtime.• Increased customer satisfaction and customer care team efficiency by implementing new processes, procedures, and the trouble ticket database.• Handled problem recognition, research, isolation, resolution, and follow-up for routine user problems while including other technical personnel on more complex problems.• Maintained installation, configuration, and functionality of Lotus Note software including setting up accounts and preferences, run replication, and configuring mail server POP/IMAP and SMTP.• Worked with ServiceNow, Salesforce, Jira, Active Directory, Microsoft Power App. Show less

  • IT Operations/Digital & Information Services - Analyst

    Apr 2021 - Sept 2021

  • Information Technology Operations Analyst

    Apr 2021 - Sept 2021
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  Interac Corp.

  Mar 2022 - Jun 2022

  Senior Operations Analyst

  • Developed and maintained positive business relationships with multiple internal and external stakeholders (financialinstitutions and payment processors), ensuring a high degree of customer satisfaction while balancing the needs andinterests of the organization.• Supported, facilitated, and participated in client service advisory groups or stakeholder working group meetings.• Managed the day-to-day intake and status of projects, changes and requests within established SLA’s utilizing existingticketing tools ensuring professionalism, guidance, and support to internal and/or external stakeholders• Provided regular status updates to clients, performing follow-up and escalation if required to ensure target dates are met.• Acted as the single point of contact for managing the Settlement and discrepancy process, stakeholder communications,Extranet-related content problems, escalations to management, configuration changes and user setup and management• Coordinated with various stakeholders to determine the scope, impact, effectiveness, and feasibility of proposed changesand making recommendations to management as well as managing changes from initiation to closure across allenvironments following established Change Control Policies and Procedures• Lead/participated in work projects or any other duties as required or assigned• Coordinated with Vendor, Customer and Internal teams as appropriate for the onboarding of new clients and integration ofnew and emerging products/services ensuring smooth transition from implementation to BAU operations. Show less

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  IBM

  Mar 2023 - now

  Associate Software Developer in the Azure Cloud Practice

  • Software Developer - Azure Cloud

    Mar 2024 - now

  • Associate Software Developer - Azure Cloud

    Mar 2023 - Mar 2024