Temitope Awe

Experience

• 

  Flour Mills of Nigeria Plc

  Nov 2015 - May 2016

  Industrial Training

  • Created waybill for truck drivers• Assisted in managing administrative duties assigned by the human ressources and adminmanager in an effective manner

• 

  Diamond Bank Plc

  Sept 2016 - Sept 2017

  Customer Service Representative

  • Opened new, closed old and reactivated dormant accounts for customers• Ensured all contacts with clients (e-mail or SMS) with the branch received a personalisedcustomer service experience• Assisted clients on the phone, building client interest in the bank’s products and services

• 

  Etcon Analytical

  May 2021 - Feb 2022

  Administrative / Logistics Assistant

  • Repeatedly exceeded monthly sales quotas• Tracked shipment on airfreight and sea freight• Drove up sales by upselling merchandises and making informed recommendations• Welcomed clients and guests and responding to their questions and inquiries• Operated point of sales systems efficiently• Fielded customer complaints and offered workable solutions, leading to a 10% decrease in fullrefunds

• 

  Asset Matrix Instrumentation Automation & Control System

  Mar 2022 - Nov 2024

  Administrative Assistant and Logistics Expediter

  Coordinated and tracked the shipment of 50 orders monthly, ensuring timely delivery and reducing delays by 25% through proactive logistics management.Processed and verified account invoices with 98% accuracy, ensuring smooth financial operations and reducing discrepancies by 15%.Supported administrative tasks such as scheduling, data entry, and document filing, maintaining a 95% efficiency rate and ensuring smooth day-to-day operations.

• 

  CCECC / LAMATA Blue Line Train Station

  Jul 2023 - now

  Customer Service Representative

  Assisted 500+ passengers daily with ticketing, travel inquiries, and scheduling information, achieving a 90% customer satisfaction rate.Efficiently handled and resolved passenger complaints within 7-10 minutes on average, reducing wait times by 30% and enhancing customer experience.Provided accurate information on schedules, delays, and platform details, ensuring a smooth travel experience for 500+ passengers weekly.

• 

  Thrive realtors and Properties

  Aug 2024 - Nov 2024

  Virtual Assistant

  Provide executive support, including inbox management, calendar management and preparing presentationsEnhance productivity by improving inbox management, processes, reducing inbox clutter to 30%Handle and organize over 500 data entries weekly with 98% accuracy, reducing errors and improving data integrity.Manage 100 emails daily, implementing a tagging system that improved response times by 35%.Resolve client inquiries via phone and email, maintaining a 95% customer satisfaction score. Show less