Asad Mirza

Experience

• 

  Burlington Coat Factory

  Jun 2009 - Dec 2009

  Customer Service Representative

  • Provided customers with top-service and helped with purchases, returns and billing-related issues.• Increased checkout flow by 15% through improvement in speed, accuracy and volume.• Responsible for cash, credit and check reconciliation at the end of the shift.

• 

  College of DuPage

  Jan 2010 - Jul 2010

  Customer Relationship Associate

  • Provided visitors with enhanced customer service and modified it according to the needs of visitors. • Facilitated visitors and efficiently managed large volumes of phone-calls and emails. • Handled confidential reports and documents to ensure flawless office operations.• Registered individuals for GED Test and guided them for test preparations.

• 

  America Reads*America Counts

  Aug 2012 - Dec 2012

  Academic Tutor

  • Tutored Math, English and Reading to students from Grade 1-5. • Encouraged and supported students with school development.• Increased student’s scores from grade average (C and below to C+ and above).• Coached students with math anxiety, instilling confidence with numbers.

• 

  Bar-B-Q Tonite

  Jan 2015 - May 2020

  Catering Manager

  • Successfully manage my family restaurant and have increased sales through quality food and enhanced strategic marketing. • Achieved an above 4 star rating on Google Review and pro-actively handled complaints/suggestions for improvement. • Recruited, supervised, scheduled and motivated staff/team of up to 10 employees for 400+ guests’ event. • Reduced inventory and holding costs by implementing Economics Order Quantity (EOQ).

• 

  FIS

  Jun 2015 - now

  • Monitor over 500 401K plans for corporate clients with total assets exceeding $1 Billion.• Create and support client retention strategies for existing and potential clients. • Ensure all needed documents and fees are received prior to establishing an account and before an account is liquidated or terminated.• Create monthly and quarterly fee files for clients.• Overview multiple files for quality assurance related to trading, cashiering requests, and distributions. • Responsible for processing multiple trade file valued at over $500 million on daily basis and have exceeded $1.5 Billion on many occasions.• Ensure all trades are processed timely and accurately with accordance to the NSCC guideline.• Monitor any frequent trading activity and report to the fund for any unusual activity.• Ensured that the SLA was accomplished for both, internal teams and external clients.

  • Trust Officer

    Nov 2017 - now

  • Quality Assurance Specialist

    Jun 2015 - Nov 2017