Yi Yin Tsao

Experience

• 

  The Langham Hotels and Resorts

  Jul 2013 - Aug 2014

  Cachet restaurant waitress (Internship)

  In charge of providing the professional and highly-standardized service to guests in a sincere manner, having passionate and positive attitude towards guests and colleagues, and keeping the sanitation of the establishment and personal hygiene.

• 

  Park Taipei Hotel

  Mar 2015 - Oct 2015

  Reservation agent

  In charge of processing the reservation from online travel agencies and managing all the cases by Email or phone call; additionally, assisting guests with devices and meeting rooms at the business center in the hotel.

• 

  The Howard Plaza Hotel

  Oct 2015 - Apr 2017

  Management Trainee

  To rotate in different departments of the hotel, mainly in front desk, housekeeping, and F&B departments. To do daily practices in person, learning how to do the basic job and lead the team.

• 

  大昌華嘉

  Apr 2017 - Dec 2020

  Healthcare-customer service&order processing specialist

  To be the connection between sales and customers, including hospitals and dealers. To deal with orders and invoices; also, to fulfill sales’ needs of documents for bidding or performance targets. To experience working in a SAP environment, namely order processing, customer complaints, product returns, and inventory reviews.

• 

  ZEISS Medical Technology

  Dec 2020 - now

  There are 3 main parts of my duties：1. Manage the Online System of Demo Units.→Have supported the system launch from headquater in Taiwan medical team in March 2024.→Maintain the accuracy of system data.→Collaborate with headquarters IT to correct the report data presented by the system.→Lead 1-2 colleagues in handling demo unit and accessory requirements, as well as operating the online system.2. Support Sales Department Business→Assisting 10+ surgical & dental sales representatives with their business needs of device and comsumables, such as tenders, orders, and invoice related issues.3. Support Service Department Business→Assisting over 10 engineers with handling business demands, such as tenders, quotations, orders, invoice related issues. Show less There are 3 main parts of my duties：1. Demo Units Arrangement→Managing the needs of over 50 medical demo units and servicing requirements for 30+ salespersons and engineers (such as exhibition events, customer trials, internal training, etc.). →Responsibilities include-Purchasing new demo units and related accessories and consumables. -Scheduling of demo units/products. -Logistics arrangements. -Inventory management.→Responsible for the system launch of demo units.2. Support Sales Department Business→Assisting over 20 sales representatives with their business needs(device & comsumables).→Responsibilities include-Tendering. -Contract preparation. -Order processing. (SAP) -Handling returns and exchanges. -Acceptance procedures with customer. -Invoice issuance. -Managing deposits of contracts.3. Support Service Department Business→Assisting more than 10 engineers with handling business demands.→Responsibilities include-Tendering. -Job distpatch in CRM for corrective maintenance, preventive maintenance, installation, and demo orders. -Order processing. - Invoice issuance. -Customer satisfaction survey. Show less

  • Senior Sales and Service Coordinator(Service)

    Apr 2024 - now

  • Sales and Service Coordinator(Service)

    Dec 2020 - Apr 2024