Kelly G.

Experience

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  Julian LeCraw & Company

  Sept 1994 - Nov 2002

  Service Manager/Safety Captain

  Conducted monthly property safety inspections and managed maintenance/services for properties around metro Atlanta.

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  Beazer Homes

  Jan 2003 - Oct 2008

  Qualitly Assurance Specialist/Sr. Customer Service Specialist

  Inspected all new homes in Atlanta area for construction defects with attention to detail before closing. Managed warranty in 4 communities.

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  PENTA Engineering Group, Inc.

  Oct 2008 - Sept 2010

  Enviromental Consultant

  Lead paint, mold and Asbestos consultant. Testing of air quality, surface samples and abatement project management. Writing estimates and final reports with sample findings and results to major clients around the Southeast areas. 3rd party on-site supervision of remediation company.

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  Home Depot

  Nov 2010 - Jun 2014

  Installation Service Manager

  Managed all estimating, purchasing, measuring, ordering, installs and service on all residential exterior window, roof, siding and gutter replacement and renovations for The Home Depot. Recruiting of new Service Providers. Negotiate jobs tasks/fees with vendors. Conducting safety inspections on job sites and product/install quality.

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  PulteGroup

  Jun 2014 - Sept 2020

  Customer Care Manager II

  Solid history of maintaining customer satisfaction at various communities in North Atlanta. Successful background of managing processes to improve operations and achieve higher level of productivity and efficiency. Skilled communicator adept at liaising with management, trade partners, and internal and external customers. Known for making improvements in customer care procedures. Top performer for managing sign-offs, customer surveys and budget control. Certified Trainer. Customer Care Manager awards.Promoted, facilitated, and fostered positive working relationships with customers and trade partners.Managed daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer care. Determined trade accountability for back charges and P.O.'s.Supervised and/or conducted pre-closing meetings, Demonstrations, Celebrations and all post-close visits.Strong customer orientation and ability to adapt/respond to different personality types.Excellent communication and listening skills.Regularly performed minor repairs or adjustments to eliminate additional visits. Show less

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  Ashton Woods Homes

  Sept 2020 - Sept 2021

  Ashton Woods Homes

  Managed daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer care. Promoted, facilitated, and fostered positive working relationships with customers and trade partners.Promoted, facilitated, and fostered positive working relationships with customers and trade partners.Determined trade accountability for back charges and P.O.'s.Supervised and/or conducted pre-closing meetings, Demonstrations, Celebrations and all post-close visits.Strong customer orientation and ability to adapt/respond to different personality types.Excellent communication and listening skills.Managed daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer care. Determined trade accountability for back charges and P.O.'s.Supervised and/or conducted pre-closing meetings and all post-close visits.Strong customer orientation and ability to adapt/respond to different personality types.Excellent communication and listening skills.Regularly performed minor repairs or adjustments to eliminate additional visits. Show less

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  Century Communities, Inc. (NYSE:CCS)

  Sept 2021 - Jun 2023

  Customer Relations Manager

  Promoted, facilitated, and fostered positive working relationships with customers and trade partners.Managed daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer care. Determined trade accountability for back charges and P.O.'s.Supervised and/or conducted pre-closing meetings and all post-close visits.Strong customer orientation and ability to adapt/respond to different personality types.Excellent communication, listening and follow-up skills.Regularly performed minor repairs or adjustments to eliminate additional visits. Show less