EMAD Essam El-Din

Experience

• 

  Nokia

  Nov 1998 - Jul 2016

   Setting and modifying the rollout plan (Resource dimensioning, deployment plan and risk assessment) to achieve customer requirements (meet deadlines with standard quality). Continuous balancing between resources, cost, PM requirements, rollout department policies & directions and customer satisfaction requirements. Perform interface with customer for all deployment activities in different technoligies (WDM, LSY , TSS and SDH). Perform regular meetings to monitor progress and solve potential issues. Provide regular customer reporting (progress, schedule, quality). Monitor performance of subcontractor and provide feedback to procurement and management. Resource Managemen,forecasting and dimensioning. Resources assignment and allocation for the different projects Show less  Setting and modifying the rollout plan (Resource dimensioning, deployment plan and risk assessment) to achieve customer requirements (meet deadlines with standard quality). Continuous balancing between resources, cost, PM requirements, rollout department policies & directions and customer satisfaction requirements Perform interface with customer for all deployment activities in different technoligies (BSS, MW PDH, IP and ADM). Perform regular meetings to monitor progress and solve potential issues. Provide regular customer reporting (progress, schedule, quality). Monitor performance of subcontractor and provide feedback to procurement and management. Resource Managemen/forecasting/ dimensioning. Resources assignment and allocation for the different projects. Show less  Leading a team of technical support engineers to provide a remote back office level1 maintenance support service for NGN networks to different operators in different countries (Chad, Chile, Congo, Cuba, Ecuador, Egypt, El Salvador, France, French Polynesia, Jordan, Morocco, Netherlands, Nigeria, Pakistan, Moldova and Romania). Strictly keeping the SLAs (Service level agreement) updated with extensive concentration on customer satisfaction. Provide regular customer reporting (progress, schedule, quality). Regularly following up the ALU unviresity trainings and OJTs if possible for technical supports keeping them updated and skilled enough to handle any customer tickets. Arranging monthly meeting with team to observe the progress and discussing the opened tickets.  If required managing the communication with level2 (TEC) for not closed tckets and keep the team updated. Show less

  • Outsourced resources Manager

    Jul 2015 - Jul 2016

  • Rollout Manager (Operations manager) for Etisalat Account)

    Oct 2014 - Jul 2016

  • Rollout Manager (operations manager for Orange account)

    May 2012 - Sept 2014

  • Principle Technical support Engineer

    Jan 2006 - Apr 2012

  • Team leader engineer (Telecom Egypt account)

    Jan 2002 - Dec 2005

  • Field engineer (Core NWs worldwide)

    Nov 1998 - Dec 2001
• 

  MTC Almadaen Telecom

  Apr 2017 - May 2018

  Operation manager:

   Managed the organization according to the strategic direction set by the Board of Directors,including the activities, operations, staff, and resources of MTC within their division to make asustainable profit by resourcing on-site teams to telecom vendors such as Huawei and Nokia. Managed 30 human resources including the required cars, health, and safety tools, and IT resourcessuch as laptops, printers, IT servers, and fingerprint machines.

• 

  Nokia

  May 2022 - now

  Choosing the photos of each installation item that follow the installation standards (Pass photos) and others that don't follow the installation standards (Fail photos). Then contribute in building the machine learning codes that can decide whether any photo taken from the sites after the installation work is Pass or fail.- Craeting 16 ML initial codes (these codes can be extendable).  Managing on-site teams to install the cables and the equipment required for implementing fiberoptics and IP backbones in Africa. Installing 100 sites in Niger. Installing 8 sites in Madagascar

  • Installation's quality expert

    Aug 2023 - now

  • Optics and IP rollout manager

    May 2022 - now