Tiffany Perez

Experience

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  Park Avenue Medical

  Apr 2013 - Aug 2017

  Patient Data Specialist

  • Responsible for extracting data from patient exams into excel sheets for physicians to easily access during patient visits• Tasked with finding JSA codes in key patient charts to report and gain revenue for the company

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  The Ritz-Carlton Hotel Company, L.L.C.

  Mar 2018 - Jan 2019

  Guest Experience Expert

  • Implemented the layout of the new role of a Guest Experience Expert fulfilling duties of a front desk agent, telephone guest services agent, guest relations, and concierge • Responsible for providing luxury customer service and creating personal and long lasting relationships and memories for each guest• Key Driver of the Upselling Program leading the team to achieve our year goal of one million dollars from 2017 Revenue of $655,011 to $1,089,360.64 in 2018

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  Wizard Connection

  Jan 2019 - Mar 2020

  • Specialized in Special Events and strategically managed numerous ongoing accounts, contracts, and operations for multi-million dollar private and public events in Eastern US Region. • Served as the on-site Event Manager acting as the liaison between the company, client, and venue for large meetings and events • Monitored evolution in fashion, design, technology, and events to keep up with the latest and most popular trends for each market segment and presented new ideas to clients. • Responsible for onboarding, training, and supervising all new Sales Interns• Oversaw and posted content on social media outlets including Facebook and Instagram. Show less • Responsible for executing administrative duties including but not limited to: answering calls, taking messages, answering inquiry emails, monitoring inventory, ordering supplies, and maintaining a clean and organized work space• Supported multiple Account Managers & Executives with various tasks and was a key role in the sales process responsible for verifying contract key details and organization of client data. • Acquired knowledge in event layout protocols and skills in software such as Social Tables and Meeting Matrix and served as a trainer for all new hires. Show less

  • Event Sales Account Manager

    Jul 2019 - Mar 2020

  • Event Sales Coordinator

    Jan 2019 - Jun 2019
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  RDV Athletic Club

  Nov 2020 - Jan 2024

  • Responsible for hiring, training, evaluating, coaching, and discipline of Events, Spa, and Workspace team members• Manage rental space inventory yielding a 114.75% increase in revenue• Generated a 62.96% increase in Spa sales revenue in 11 month span• Created new marketing link on company website to ensure easy access to rental information• Implemented new policies and procedures for both the rental booking system as well as for massage therapist guidelines• Create and maintain annual budgets for each department• Lead quarterly in-person Service Game training sessions to staff• Responsible for ordering and maintaining inventory for Workspace, Spa, and Event rentals Show less • Ensured that all entities of the Athletic Club operated in accordance with member expectations• Cross trained in all areas of the facility to be prepared to assist any department within the facility• Interacted with members with a focus on retention and maintaining a high level of member satisfaction• Enforced club rules, taking appropriate action when necessary• Continually established relationships with members/guests and request feedback about our current programs, classes, operations, and service delivery• Carried out tours, new member sign ups, and showed initiative to close membership sales• Responded to any emergency situation. Use of incident reports appropriately• Assisted Member Services Manager in completing weekly bank deposits and inventorying supplies• Responsible for supervising service desk staff, operations staff, and fitness floor attendants Show less

  • Event Rental and Spa Manager

    Jun 2021 - Jan 2024

  • Assistant Manager

    Nov 2020 - Jun 2021
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  Genesis Health Clubs

  Jan 2024 - now

  Group Sales & Social Media Manager

  • Responsible for booking and coordinating private events and parties • Generated revenue by booking large group reservations with a focus on upsell add-ons• Responsible for content creation on social media platforms such as Instagram, Facebook, and TikTok• Responsible for managing company website and event calendars • Created in-house marketing material and event show programs• Worked with each department to ensure the accuracy of all marketing material and align them with company goals and values•Worked with the community to provide charitable donations for auctions • Managed and ensured member satisfaction and engagement with a focus on retention • Worked alongside Orlando Solar Bears and UCF Hockey with promotions and event setup Show less