Aphiwe Ziwele

Experience

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  Telesure Group Services

  Dec 2012 - Dec 2013

  Broker Sales Consultant

  Developing and maintaining broker relationshipsBuilding relationships with internal departments to ensure superior service is offered to clients.Keeping up to date with competitor products and service offering and industry developments Ensuring that monthly targets are met

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  OUTsurance

  Jan 2014 - Dec 2015

  Sales Consultant

  Selling insurance packages to prospective clientsAchieving and exceeding sales targets and objectivesAdhering to Quality and Compliance processes to minimize business risk.Resolving complaints and handle objections effectively Keep abreast of developments and trends in the industry

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  King Price Insurance

  Jan 2016 - Aug 2017

  Sals Team Leader

  Managing a team of Insurance tele-sales consultantsPerformance management, Coaching and Developing team.Compile and submit monthly stats.Train all new agents and give training where required.Ensure that I constantly familiarize myself with internal processes and industry standards.Deliver on Treating Customers Fairly in alignment with regulatory requirements.Reaching and exceeding set targets

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  African Bank

  Oct 2017 - Dec 2020

  Team Manager

  Leading a high-performing team of sales agents in an outbound call center environment.Develop and execute strategies to exceed sales targets and enhance departmental profitability.Mentor, coach, and motivate team members to achieve their potential and drive exceptional results.Managing all the Supervisors in the absence of my manager.Identifying training needs.Developing and defining learning objectives for training sessions.Drive team to reach set targets and accountable for overall team performance.Assessment of calls to ensure QA/Compliance standards are met.Analyze sales data, identify trends, and take proactive measures to optimize performance.Monitor call metrics, track effectiveness in call time, quality, and customer experience. Show less

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  Santam Insurance

  Jan 2021 - now

  First Line Manager (Operations/Service)

  Collaborate with cross-functional teams to ensure smooth and efficient operations.Responsible for overseeing day-to-day operations, managing team members, ensuring broker satisfaction, and improving processes and procedures. Establish clear organizational structures for the Operations team, including responsibilities and accountabilities of individuals.Ensure that the department effectively contributes to the business Unit’s Client Satisfaction and Experience standards.Contribute to short and long-term organizational planning and strategy as a member of the management team.Managing productivity, QA and adherence and making sure it’s on par with the company standards. Show less