Suzie Miller

Experience

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  Albany Software Ltd

  Feb 2005 - Aug 2011

  Project Administrator

  Key responsibilities include:Providing full support to the Project Managers and a primary contact for the customerSupporting the projects team with enterprise level project management to ensure that projects are completed to time, cost and qualityUpdating weekly project status reports for the Implementations Manager Supporting and managing the Senior Installation Engineer’s and Project Manager’s time and resource through effective diary managementAllocating projects appropriately within the team through assessing project requirements, team skills and resourcesGenerating supporting documentation for the project management and consultancy phases of implementationCo-ordinating customers’ implementations for new products releases and developing new processes and procedures to support the implementation of the new product. Also ensuring effective and efficient implementation for customers, administrators and installation engineers. Establishing departmental processes, procedures and controls to ensure the efficient running of the projects teamProducing departmental management reports on time, cost and qualityAssisting with the training of new Project Managers Show less

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  Bottomline Technologies EMEA

  Sept 2011 - Oct 2020

  Senior Project Coordinator

  Project managing SME, mid-range and enterprise business level payment software implementations and installations ranging from £5,000 to £40,000 ensuring the appropriate resource is scheduled, all requirements, timescales and budgets are metAnalysing and capturing customer requirements as well as understanding their current business problems and identifying the best workflow solution to suit themManaging relationships with clients and third party resellers from point of order to installationCompiling monthly management reportsRevenue forecastingMonitoring the team through KPI’s looking at strengths and areas for improvementCreating and updating customer facing documentation for new and existing productsProducing and auditing departmental procedures and looking for areas of improvementAssisting and participating in departmental projects Show less

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  Bottomline

  Oct 2020 - now

  Customer Onboarding Experience Manager