James Moreno

Experience

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  Merrill Lynch

  Jan 2008 - Dec 2008

  Financial Systems Analyst

  • Engaged with users to document activities for a better product user experience, gathering valuable feedback to enhance product design and usability. • Developed, maintained, and enhanced SSRS reporting from Bl warehouses, providing stakeholders with accurate and timely insights to support decision-making.

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  Novartis

  Jan 2009 - Dec 2009

  Senior Business Analyst

  • Implemented risk management processes for financial compliance and controls, mitigating potential financial risks and ensuring adherence to regulatory requirements. • Handled data integration efforts to push financial activities to downstream support systems, ensuring data accuracy and consistency across different platforms.

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  Merck

  Jan 2010 - Apr 2011

  Senior Business Analyst

  • Led IT implementations of operation support applications, ensuring seamless integration with existing systems and minimal disruption to business operations. • Became a Subject Matter Expert in key compliance processes shared and integrated across primary support applications, providing guidance and support to project teams.

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  AHM (Advanced Health Media)

  Apr 2011 - Jan 2012

  Technical Project Manager

  • Maintained a dual role as Project Lead and Team Resource Manager, effectively managing project timelines and resource allocation. • Supported multiple client projects and their respective teams, ensuring successful project delivery and client satisfaction. • Balanced IT resource allocations and forecasting, optimizing resource utilization, and minimizing project delays.

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  Elevance Health

  Jan 2012 - Nov 2013

  Principal Business Analyst

  • Provided leadership and direction to development staff on ongoing projects, ensuring alignment with business objectives and technical feasibility. • Tracked project goals, progress, and status for multiple project streams, providing regular updates to stakeholders and mitigating potential risks.

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  Sentara Healthcare

  Nov 2013 - Dec 2014

  Business Process Architect

  • Developed a model to calculate scores of investments and created application roadmaps to advise senior executives on application development plans, improving software acquisition processes and reducing technology stack. • Provided training and support to end-users on new processes and technologies, ensuring smooth adoption and maximizing user satisfaction.

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  Elevance Health

  Jan 2015 - Feb 2024

  • Led Workforce Optimization initiatives supporting 3K+ staff, standardizing hiring/onboarding strategies, and significantly reducing contractor and FTE hiring. • Standardized technology performance monitoring, defined KPIs for 150+ teams, and built dashboards to track success for C-suite executives, improving average productivity. • Consolidated organization training and certification processes, substantially reducing the annual training budget and saving $300K in expenses. • Established governance, structure, and integrations for 20K+ international workers, enabling efficient onboarding and cost savings for teams. Show less

  • Senior Director, Chief of Staff: Strategy & Program Development

    Jun 2019 - Feb 2024

  • Director, Strategy and Program Development

    May 2017 - Jun 2019

  • Senior Technology Manager

    Jun 2015 - May 2017

  • Business Process Architect

    Jan 2015 - Jun 2015
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  Sentara Health

  Feb 2024 - now

  Program Director, Head of AI Governance & Center of Excellence

  • Defined and implemented Sentara's organizational AI vision, strategy, and governance framework, ensuring alignment with Sentara's strategic goals and mitigating risks associated with AI implementation. • Led the implementation of AI use cases across clinical and operational areas, improving patient outcomes, increasing efficiency, and achieving cost savings. • Built a high-performing AI Center of Excellence, fostering a culture of innovation and collaboration to drive AI solution implementation. • Spearheaded the launch of SentaraGPT, an internal LLM platform, to enhance productivity and innovation across the organization. • Developed and delivered AI training programs and a comprehensive AI learning roadmap to upskill Sentara's workforce and promote AI literacy. Show less